EMEA Head of Customer Success | Higher Ed Tech

Cadmus; Cambridge; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global EdTech company is seeking a Head of Customer Success (EMEA) based in Cambridge, UK. This role involves leading the implementation of the Cadmus platform at partner universities, cultivating strategic relationships with academic leaders, and designing impactful training programs. The ideal candidate will have experience in higher education or EdTech, be skilled in relationship-building, and possess project management expertise. This position requires teamwork and innovation to enhance educational outcomes across institutions.

Benefits

Learning allowances

Diverse and inclusive workplace

Flexible office attendance

Qualifications

• Experience in higher education or EdTech.
• Proficient in managing customer relationships.
• Familiarity with training and workshop delivery.

Responsibilities

• Lead the implementation of the Cadmus platform for universities.
• Cultivate partnerships with academic leaders.
• Design training programs for educators.
• Guide a high-performance team of Learning Design Managers.

Skills

Customer success management

Relationship-building

Educational leadership

Project management

Training design

Job description

A global EdTech company is seeking a Head of Customer Success (EMEA) based in Cambridge, UK. This role involves leading the implementation of the Cadmus platform at partner universities, cultivating strategic relationships with academic leaders, and designing impactful training programs. The ideal candidate will have experience in higher education or EdTech, be skilled in relationship-building, and possess project management expertise. This position requires teamwork and innovation to enhance educational outcomes across institutions.