EMEA Enterprise IT Support Specialist

International Information Systems Security Certification Consortium; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading cybersecurity organization in the UK is seeking an Enterprise Support Specialist to deliver top-notch IT support within prescribed SLAs. The successful candidate will be responsible for managing support tickets, provisioning systems, and supporting a collaborative IT environment. This role requires excellent customer service skills and a solid background in IT service management, with a focus on security best practices. Experience with Apple and Windows systems is essential.

Qualifications

• Must have 4+ years IT service desk experience.
• Experience with ITIL based enterprise service desk preferred.
• Strong communication skills for customer interactions.

Responsibilities

• Respond to Jira requests support within SLAs.
• Provision user systems and services efficiently.
• Order hardware/software and maintain asset inventory.

Skills

Customer service skills

Problem-solving skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Degree in Information Technology

GCSE or equivalent with IT service desk experience

Tools

Jira Service Management

Apple devices (MacBooks, iPads)

Windows PC hardware

Office 365

Job description

A leading cybersecurity organization in the UK is seeking an Enterprise Support Specialist to deliver top-notch IT support within prescribed SLAs. The successful candidate will be responsible for managing support tickets, provisioning systems, and supporting a collaborative IT environment. This role requires excellent customer service skills and a solid background in IT service management, with a focus on security best practices. Experience with Apple and Windows systems is essential.