Data Centre - FM Lead

JLL; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm is hiring an EMEA Data Centre FM Services Lead to manage operations and drive business growth in the Data Centre market across Europe. The role requires a proven track record in Data Centre operations, strong commercial acumen, and excellent relationship-building skills with clients and stakeholders. The position involves strategic planning, customer relationship development, and ensuring quality standards are met in service delivery. This position is based on-site in Greater London.

Qualifications

• Successful track record in running medium to large Datacentre operations.
• Extensive experience in contract negotiation & business development.
• Strong P&L management and organisational skills.

Responsibilities

• Lead the operational management of Data Centre FM services.
• Build and nurture customer relationships.
• Ensure compliance with quality and safety standards.

Skills

Experience in managing Datacentre operations

Contract negotiation

Strong commercial understanding of Data Centre sector

Communication skills

Job description

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

EMEA Data Centre FM Services Lead

London, Middle East or Frankfurt, Paris, Madrid

JLL EMEA is targeting the Data Centre market as a strategic growth opportunity. As part of the development growth plan, encompassing many of JLLs capabilities including Capital Markets, Agency, Consulting, Project and Development Services (PDS), Energy and Sustainability, and Critical Environment Management, JLL is seeking to hire an experienced Data Centre operations / FM professional to lead the development and operational management of our EMEA Data Centre FM Services business. This exciting role has a range of components including:

• Being the market face of JLL EMEA Data Centre FM services, nurturing relationships with existing and new customers, and the Data Centre market ecosystem.
• Operational responsibility for Data Centre FM service delivery.
• Providing technical advice and expertise to Corporate Solutions Sales leads, Account Directors and clients.
• Driving increased revenue and profitability from Data Centre related activity.
• Contributing to the development and growth of JLL EMEA full-service Data Centre practice, including strategic planning, winning new business, recruiting and developing JLL technical capability / talent, and enhancing JLL brand position in the Data Centre market.

Responsibilities

• Strategic Planning and Review – business plans, customer relationship development, KPI and financial performance metrics, succession plans.
• Quality and Safety Management – create culture of quality and innovation, lead by example in all activities through exceptional standards in all activities, language and communications, ensure all mandatory processes are in place and are compliant.
• People Management – team skills, motivation and ability, be visible to the team, train, develop, induct and mentor direct reports.
• Customer Relations – represent JLL in a professional and credible manner both internally and externally, build and develop high-level customer relationships with both existing and potential customers through in-depth understanding of their needs and requirements, focus on delivering service excellence at all times, be accessible and responsive to customers at all times, organise and/or attend specific high level social or networking events with suitable customers in line with company policy to strengthen non-work environment relationships.
• Business Development and Marketing – actively engage during tender/bid activity including sales and operational resourcing, document review and commercial sign off, ensure pipeline activity for projects and contract opportunities is accurate and suitable quality/volume to enhance growth of the business.
• Operational Management – ensure robust review of contract performance and site standards front and back of house, actively lead mobilisation and transition activity to ensure all parties expectations are met and signed off at the required levels. Ensure fair treatment of suppliers, manage them and any arbitration or disputes professionally. Work closely with procurement to ensure maximum use of preferred suppliers with back to back performance focussed contracts.
• Financial & Asset Management – take appropriate actions to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising service standards or customer relationships.
• Support Corporate Solutions Accounts Teams, Country Teams and Service Lines for Data Centre requirements and contribute to growth of Country and EMEA business lines through:
  • So sourcing new business and growing accounts /expanding our services.
  • Leading pitches and presentations.
  • Providing advice about country and regional capabilities.
  • Providing assistance to in-country teams on corporate client delivery needs.
  • Managing framework and regional non-framework repeat clients.
  • EMEA escalation and issue resolution for projects and accounts. Work with (in matrix) the Business Development Marketing resource producing marketing materials (statistics, data, pricing, newsletters) and manage development of new materials as part of Data Centre services central team. Manage relationships and build credibility of the JLL Data Centre practice team across EMEA (internally and externally) Develop new opportunities across JLL services (e.g. PMO, PM, Cost Management, FM Critical Environment M&E, Energy and Sustainability etc.).

Experience

• Successful track record in running medium to large Datacentre operations.
• Extensive experience in contract negotiation & business development.
• Knowledge of and relationships in the Data centre specialist service provider ecosystem.
• Experience of operating within matrixed and integrated teams.
• Strong commercial understanding of the Data Centre sector, Enterprise, Hyperscale, Colo.
• International network in the hyperscale and enterprise space.
• Ability to engage with CEO/CTO/COO/CIO levels of client organisations and build long-term relationships.
• An entrepreneurial approach is key.
• M&E background is critical.
• International experience.

The successful candidate shall be a flexible and proactive individual able to work under their own initiative with a high degree of energy, assertiveness, and creativity. They will be:

• Highly adaptable, able to work calmly under pressure.
• Able to communicate effectively in English (written and verbal).
• Able to work alone (self-starter) and in a team(s).
• Able to deal with ambiguity; working with limited information.
• Able to operate at macro and micro levels as needed to problem solve.
• Able to understand differences in operations (international and external) and come up with / drive teams to deliver optimal solutions.
• Able to develop strong relationships and operate effectively in a matrix organisation to support clients / get things done.

They must also have:

• Strong P&L management.
• Strong organisational, planning, and multi-tasking skills.
• Effective team management (leading pitches, driving delivery through influence, etc.).
• Commitment to collaboration and teamwork.
• Excellent people skills.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.