EMEA Customer Success Manager: Cybersecurity SaaS

Altura Partners Ltd; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading cybersecurity vendor in the UK seeks a Customer Success Manager (EMEA) to own a portfolio of clients and drive adoption, renewal, and expansion conversations. This role requires over 5 years of experience in account management within B2B SaaS, strong negotiation skills, and the ability to engage with senior technical stakeholders. The ideal candidate will work effectively in a remote environment while maintaining high ownership and structure, and will occasionally travel to customer sites across EMEA.

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Proven track record owning and closing renewals.
• Experience managing a portfolio of customers across a region.

Responsibilities

• Take accountability for customer health, adoption, and long-term value.
• Lead renewals from forecast through negotiation.
• Deliver platform walk-throughs and best practice sessions.

Skills

Customer Success

Account Management

Negotiation

Stakeholder management

Job description

A leading cybersecurity vendor in the UK seeks a Customer Success Manager (EMEA) to own a portfolio of clients and drive adoption, renewal, and expansion conversations. This role requires over 5 years of experience in account management within B2B SaaS, strong negotiation skills, and the ability to engage with senior technical stakeholders. The ideal candidate will work effectively in a remote environment while maintaining high ownership and structure, and will occasionally travel to customer sites across EMEA.