EMEA Customer Success Leader — Enterprise AI

Menlo Ventures; Greater London; Hybrid; GBP 165,000 - 195,000; Full time

Job summary

A leading technology firm in the UK is seeking a Manager of Customer Success to oversee a team of Customer Success Managers across enterprise accounts. This role involves coaching, developing, and leading the team to optimize customer engagement and drive account expansion. Ideal candidates will have extensive experience in customer success, especially in SaaS or AI/ML environments, strong leadership skills, and a passion for responsible AI development. Joining this organization offers a competitive salary and a collaborative work culture.

Benefits

Competitive salary

Generous vacation and parental leave

Flexible working hours

Qualifications

• 7+ years of experience in customer success or customer-facing roles.
• Proven track record managing customer success teams in SaaS or AI/ML.
• Ability to drive adoption and customer business outcomes.

Responsibilities

• Manage and develop Customer Success Managers supporting strategic enterprise accounts.
• Coach team on customer success best practices.
• Collaborate with Sales to identify expansion opportunities.

Skills

Customer success management

Leadership

Technical fluency in AI/ML

Business acumen

Education

Bachelor's degree in a related field

Job description

A leading technology firm in the UK is seeking a Manager of Customer Success to oversee a team of Customer Success Managers across enterprise accounts. This role involves coaching, developing, and leading the team to optimize customer engagement and drive account expansion. Ideal candidates will have extensive experience in customer success, especially in SaaS or AI/ML environments, strong leadership skills, and a passion for responsible AI development. Joining this organization offers a competitive salary and a collaborative work culture.