EMEA Customer Success Engineer — AI & Growth

Deepgram; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading voice AI platform in the UK is seeking a Customer Success Engineer to act as a technical advisor and drive customer engagement. You will build relationships with enterprise customers, conduct product demos, and ensure successful adoption of voice AI solutions. The ideal candidate has 7-10 years of experience in similar roles and a strong technical foundation. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• 7–10+ years in Technical Account Management or Customer Success.
• Proven track record in roles blending customer engagement with technical expertise.
• Hands-on experience running product demos and technical workshops.

Responsibilities

• Act as a technical expert and strategic advisor to enterprise customers.
• Build, nurture, and sustain customer relationships across various stakeholders.
• Conduct regular on-site visits to drive adoption and engagement.

Skills

Customer engagement

Technical expertise

Communication

Problem-solving

Tools

APIs

Technical workshops

Job description

A leading voice AI platform in the UK is seeking a Customer Success Engineer to act as a technical advisor and drive customer engagement. You will build relationships with enterprise customers, conduct product demos, and ensure successful adoption of voice AI solutions. The ideal candidate has 7-10 years of experience in similar roles and a strong technical foundation. This position offers a dynamic work environment with opportunities for growth.