EMEA Credit Manager

See Ishidas current vacancies; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multinational financial services provider is seeking an EMEA Credit Manager to oversee credit risk assessment and accounts receivable management across the region. The successful candidate will have substantial leadership experience and be CICM qualified. Responsibilities include managing credit policies, leading a credit team, and collaborating with various stakeholders to mitigate financial risks. Excellent communication skills and a background in multinational environments are essential. This is a full-time position based in Birmingham.

Qualifications

• Experience in credit risk assessment and accounts receivable management.
• Previous leadership role in credit management, preferably within a multinational environment.
• Ability to influence and negotiate with stakeholders.

Responsibilities

• Manage credit policies and procedures across EMEA.
• Oversee the creditworthiness assessment of customers.
• Lead and develop the credit control team.
• Prepare and present credit reports and recommendations to management.

Skills

Credit risk assessment

Collections management

People management

Financial analysis

Negotiation

Communication

IT skills (Excel)

Education

CICM qualified or equivalent

Job description

Main Purpose of the role

This position ensures the companys accounts receivable ledger is managed efficiently credit risk is mitigated and collections targets are achieved. The EMEA Credit Manager works closely with cross-functional teams including sales finance operations and legal to support business growth while safeguarding the companys financial health. This role demands a balance of technical expertise and people leadership to drive results.

The EMEA Credit Manager is responsible for the implementation and management of credit policies and procedures across Europe Middle East and Africa.

Credit Assessment and Approval

• Review and assess creditworthiness of new and existing customers using financial analysis credit reports and risk assessment tools.
• Recommend and approve appropriate credit limits and terms.
• Oversee periodic review and renewal of credit checking facilities.
• Manage the process for high-value or complex credit requests and resolve escalated issues.

Accounts Receivable Management

• Monitor regional accounts receivable aging reports to identify trends risks and opportunities for improvement.
• Drive timely collections and proactively address overdue accounts through robust follow-up negotiation and collaboration with sales teams.
• Set and track key performance indicators (KPIs) for Days Sales Outstanding (DSO) overdue debt and bad debt write-offs.
• Oversee the maintenance of accurate customer credit records and documentation.
• Cashflow forecasting short / medium term and reporting
• Management of credit notes and customer refunds
• Management of letters of credit and bank guarantees
• Resolution of commercial issues which have led to non collectable debts including co-ordinating resolution through the business and driving processes changes from lessons learnt.

Credit Risk Mitigation

• Develop and implement strategies to minimise credit risk exposure and bad debt losses.
• Identify high-risk accounts and recommend appropriate actions such as credit limits guarantees or phased deliveries.
• Monitor macroeconomic and geopolitical developments impacting customer credit risk in the EMEA region.
• Work with the legal team to initiate and oversee litigation or insolvency proceedings where necessary.

Team Leadership and Development

• Lead coach and develop credit control team.
• Promote a culture of accountability continuous improvement and customer-centricity within the credit function.
• Identify training and development needs and implement appropriate programs.
• Setting of cash collection targets to the credit control team and monitoring results

Stakeholder Management and Reporting

• Collaborate with regional teams sales leaders and finance.
• Prepare and present regular credit reports analysis and recommendations to finance manager.
• Serve as the primary point of contact for the bank external auditors and credit checking providers for the EMEA region.

Systems and Processes

• Lead or participate in regional and global credit-related projects and system implementations.
• Continuously review and improve credit processes for efficiency accuracy and compliance.

Compliance and Governance

• Ensure adherence to internal controls company policies and external regulatory requirements across the EMEA region.
• Maintain strong data privacy and confidentiality standards in handling customer information.

What skills are we looking for

The successful candidate must have a strong background in credit risk assessment collections and accounts receivable management along with progressive experience in credit management including regional or group leadership role preferably within a multinational environment.

They will be CICM qualified or hold an equivalent qualification and must have experience dealing with financial instruments such as Bank Guarantees and Letters of Credit. A proven ability to decipher complex and unfamiliar information to produce concise credit decisions is critical. Excellent leadership communication and interpersonal skills are essential as is the ability to influence and negotiate effectively with both internal and external stakeholders. The role requires high levels of organisation the ability to multi-task and a track record of delivering results to tight deadlines. The candidate must be detail-oriented uphold high ethical standards and possess strong IT skills particularly in Excel. Experience managing and developing teams is also required.

The ideal candidate will also have experience operating within a multinational business and navigating the diverse regulatory economic and cultural landscape of the EMEA region. VAT and intrastate knowledge would be advantageous as would experience monitoring macroeconomic and geopolitical developments that impact customer credit risk. A high level of emotional intelligence adaptability and resilience is important as is the ability to confidently communicate financial information to non-financial stakeholders. The candidate should be able to build and maintain strong relationships at all levels of the business and remain composed under pressure. A willingness to be hands‑on especially when solving complex problems is highly valued.

Employment Type: Full Time