EMEA Credit Controller: Spain & Italy Collections

Phenna Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Phellena Group is seeking a Credit Controller to oversee overdue accounts for its Spanish and Italian entities. You will chase payments, assess credit applications, and collaborate with Sales, Invoicing and Operations to resolve disputes.

The role requires English proficiency plus Spanish or Italian, and prior credit control experience. You will support month-end activities and ensure compliance with GDPR and EU directives.

Qualifications

• Fluency in English with professional proficiency in either Spanish or Italian, required.
• Previous experience in credit control or a similar finance role is essential.
• Strong understanding of credit management processes and techniques.

Responsibilities

• Monitor customer accounts across Spain and Italy; flag overdue balances and manage terms.
• Contact customers in Spain and Italy via phone, email and local channels to chase payments.
• Negotiate structured payment plans with Southern European clients to recover debt.
• Assess new customer credit applications using local registries and business filings.
• Collaborate with Sales, Invoicing and Operations to resolve billing disputes.
• Allocate incoming payments, credit notes, and region-specific payment instruments.
• Assist month-end closing and perform reconciliations for Spanish and Italian entities.
• Support external audits with documentation and transaction trails.
• Generate aging, cash collection and debt risk reports for senior management.
• Follow GDPR and EU Late Payment Directive compliance in daily tasks.

Skills

Credit control

Accounts receivable

Communication

Negotiation

Attention to detail

Tools

Excel

Financial software

Job description

Phellena Group is seeking a Credit Controller to oversee overdue accounts for its Spanish and Italian entities. You will chase payments, assess credit applications, and collaborate with Sales, Invoicing and Operations to resolve disputes.

The role requires English proficiency plus Spanish or Italian, and prior credit control experience. You will support month-end activities and ensure compliance with GDPR and EU directives.