EMEA & Australia Shipping and Inventory Manager

Teamson; Telford; On-site; GBP 34,000 - 40,000; Full time

Job summary

A children's product company in Telford seeks a Shipping & Inventory Manager to oversee e-commerce operations for EMEA and Australia. The role involves managing logistics, inventory accuracy, and customer satisfaction to enhance operational growth. Candidates should have a minimum of 2 years' experience in e-commerce and supervisory roles, alongside strong project management and analytical skills. This full-time position is on-site, offering a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 2 years’ experience in e-commerce operations.
• Minimum of two years in a supervisory or management role.
• Strong project management and multitasking skills.

Responsibilities

• Oversee order processing and inventory management.
• Build relationships with external partners.
• Monitor warehouse capacity and sales order volumes.

Skills

E-commerce operations

Project management

Team leadership

Analytical skills

Strong communication

Education

2+ years in managerial role

Experience in e-commerce operations

Job description

Position

This position is on-site at the Telford, UK office – please only apply if you can work on-site at the location specified.

Teamson is a children's product and home furnishing company committed to creating innovative and high-quality products that delight children and their families.

Our core mission is to Design Happy, and helping our customers create Happy moments with their family and loved ones.

At Teamson, we conduct right-to-work checks to verify that applicants have the legal authorization to work in the UK before extending any employment offers.

Position Status

Full time - Salary

Location: Telford, UK

Time Zone Required: GMT

Salary: £40,000

Position Summary

We are seeking an experienced Shipping & Inventory Manager to oversee and optimize our e-commerce operations across EMEA and Australia. You’ll manage the end-to-end process, ensuring timely delivery, inventory accuracy, and outstanding customer experience. This role is pivotal in driving growth and operational excellence for our global business.

Here's what you'll be doing:

• Oversee order processing, inventory management, shipping logistics, and returns for our e-commerce platform.
• Build and maintain relationships with external partners, including payment providers, shipping carriers, and third-party vendors.
• Support budgeting and financial analysis for e-commerce operations.
• Ensure prompt response to internal and external communications, especially time-sensitive requests.
• Monitor warehouse capacity and ensure readiness for daily sales order volumes.
• Negotiate rates and manage relationships with 3PL warehouse partners; review and approve invoices.
• Manage contracts with freight providers and maintain accurate shipping rates in our systems.
• Dispute and request credits for late or undelivered shipments.
• Develop and maintain inventory control processes, including cycle counts and annual physical inventory.
• Standardize and improve operational processes globally by collaborating with local and international teams.
• Lead, train, and mentor direct reports, including Operations Associates and Regional Operations Managers.
• Other duties as assigned.

Experience & Education Requirements

• Minimum 2 years’ experience in e-commerce operations, with a track record of driving growth and efficiency.
• Minimum of two (2) years of experience in a supervisory or management role, with a demonstrated track record of successfully leading and developing a team.
• Strong project management and multitasking skills.
• Excellent analytical abilities to turn data into actionable insights.
• Experience working cross-functionally with marketing, product development, and customer support.
• Strong communication skills for both technical and non-technical audiences.
• Experience with international markets and global e-commerce platforms is a plus.

Physical Demands & Work Environment

• Occasional standing, walking, sitting, and lifting up to 35 kilos.
• Exposure to typical warehouse and office environments; minimal noise.

If you want to join a dynamic team, please submit your resume. We look forward to hearing from you!

About Teamson

At Teamson, we are passionate about creating happiness and inspiring beautiful homes. Our mission is to merge style, sustainability, and joy to empower individuals in designing and living their best lives.

As a global company with a team of 200 dedicated employees, we specialize in kids, pets and home furnishings.
Founded in 1997 by Linda Su, a visionary mother, Teamson was born out of a desire to provide safe and high-quality playsets and toys that ignite a sense of discovery in children. Collaborating with her husband, Ken, our journey began by focusing on eco-friendly wooden toys and premium children's furnishings.

Over the past 25 years, Teamson has evolved into a thriving company with a diverse consumer base spanning North America, Europe, Asia, and Australia. As a family-run company, we prioritize the values of trust, craftsmanship, and excellence in everything we do. Our commitment to quality and safety is at the core of our business, ensuring that every product we create brings joy and inspires imagination in children and families around the world.

With locations in York, Georgia, England, and Taiwan, Teamson offers a range of career opportunities, including in-office and remote options. We believe in fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Join our Teamson family, where we believe that happiness starts at home, and together, we can create beautiful and enriching experiences for children and families everywhere.

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