EMCYPSAS Crisis Support Worker

Nottingham University Hospitals NHS Trust; Nottingham; On-site; GBP 27,000; Full time

Job summary

A reputable health service provider in Nottingham is seeking a Crisis Support Worker to assist children and young people accessing support services. This role involves crisis intervention and advocacy, ensuring sensitive support for sexual violence survivors under 17. The position requires professional experience in safeguarding and flexible availability for shifts, with an FTE salary of £26,560 pro-rata, plus on-call compensation.

Qualifications

• Experience in supporting policy and procedures for safeguarding children.
• Evidence of working with children and young people in a supportive role.
• Clear understanding of safeguarding issues.
• Ability to work a minimum of 30 hours per week.

Responsibilities

• Work with clinicians and police as part of the first response team.
• Perform forensic cleaning after medical examinations.
• Handle helpline inquiries and provide initial support.
• Follow safeguarding policies and procedures.

Skills

Professional experience working with children and young people

Knowledge of issues related to sexual violence and safeguarding

Experience in a multi-agency setting

CYP safeguarding training in last 2 years

Flexibility in working shifts

Understanding of safeguarding policies

Ability to respond on-call within 60 minutes

Job description

East Midlands Children and Young Peoples Sexual Assault Service (EMCYPSAS) Crisis Support Worker - 30 - 40 hours per week - FTE £26,560 (Pro-rata) - Permanent Employed by Notts SVS Services, working in partnership with Nottingham University Hospitals Trust, this is an exciting opportunity to provide crisis support worker support to children, young people and their families who are accessing services at the Nottinghamshire Hub of the EMCYPSAS and across the East Midlands. The experienced Children and Young Person's Crisis Support Worker will provide sensitive, client-centered, non-judgmental support to survivors, aged 17 and under, of sexual violence. This will include providing advocacy support for clients during forensic medical examinations.

Responsibilities

• To work as part of the first response team of clinicians, forensic physicians, police officers and EMCYPSAS management team to deliver a high standard of service for clients referred to EMCYPSAS by the Police or who self-refer.
• To be responsible for thorough forensic cleaning of the forensic suite following a forensic medical examination.
• To provide cover for EMCYPSAS helpline and email contacts, answering calls and responding to emails, acting as a first point of contact, providing information and support on topics relating to sexual violence to clients, families and carers and professionals who call the helpline or send emails and responding to the needs of clients who self-refer.
• To be up to date with and follow safeguarding policies and procedure, ensuring that clients are referred to appropriate safeguarding agencies and that internal reporting procedures are followed in partnership with the multi-disciplinary team.

Skills & Experience

• Evidence of relevant professional experience working with children and young people (CYP) in a supporting role.
• Knowledge of issues experienced by children and young people and in particular in relation to sexual violence and safeguarding.
• Experience of working in a multi-agency setting and partnerships working with a wide range of statutory and voluntary agencies.
• To have attended CYP safeguarding training (face-to-face/online) in the last 2 years and have clear understanding of safeguarding issues, policies, and procedures.
• Do you have experience working with children and young people in a supportive capacity?
• Are you flexible and able to work a combination of the shifts detailed in the advert working a minimum of 30 hours per week?
• Do you have a clear understanding of safeguarding?
• When on-call are you able to be on site at the Coral Cove Queens Medical Centre within 60 minutes of receiving a call to attend?

Working Hours

• FTE £26,560 pro rata for hours worked, with an additional £62 per on-call shift covered Mon‑Friday and additional £70 per on-call shift Saturday, Sundays and Bank Holidays with yearly cost of living increase (if applicable).
• Hours of work 30 - 40 hours per week. Minimum of 4 shifts per week, including evening on-call and weekend shifts. The role will cover a variety of shifts which will be agreed in advance monthly to cover the 24/7 Rota.
• The shifts will range from Monday to Sunday shifts with shift times including: Monday - Sunday
• 09:00-19:00 Monday‑Friday (Coral Cove QMC Based)
• 09:00-17:00 Saturday, Sunday and Bank Holidays (Coral Cover QMC)
• Sleeping overnight on‑call 19:00 - 09:00 Monday‑Friday and 17:00 - 09:00 Saturday, Sunday and Bank Holidays (homebased and Coral Cover QMC for examinations)

EEO & Safeguarding

Notts SVS Services is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Successful applicants will be subject to appropriate background checks including EDBS, references, right‑to‑work checks and successful completion of the NUHT local induction and Crisis Support Worker induction programme.