Embedded Applications Engineer

eRecruitSmart; England; On-site; GBP 50,000 - 55,000; Full time

Job summary

A technology solutions company based in Wokingham is looking for an Embedded Applications Engineer to join their team. This position involves working closely with Sales Engineers to provide technical knowledge and support, preparing design documentation, and assisting customers with product integration. Ideal candidates will have a background in embedded computing, strong troubleshooting skills, and hands-on experience in PC repair, along with excellent customer service capabilities.

Benefits

Private Medical Insurance

Group Income Protection

Pension

Life Insurance

Discretionary Bonus

On-site parking

Qualifications

• Strong troubleshooting skills with embedded systems and PC hardware.
• Some knowledge of legacy technologies like VME and PC/104 is advantageous.
• Familiarity with real-time operating systems and writing basic drivers.

Responsibilities

• Support Sales Engineers with technical queries and customer solutions.
• Create and maintain build and test documentation.
• Provide guidance to customers on product integration and troubleshooting.

Skills

Embedded computing knowledge

Hands-on experience in building and repairing PCs

Customer service and communication skills

Education

Relevant engineering qualification

Tools

Windows

Ubuntu

Linux

Job description

Embedded Applications Engineer • Wokingham, Berkshire

We are recruiting on behalf of a technology company based in Wokingham, and we are seeking an Embedded Applications Engineer to join their talented team. This role includes visiting customer sites to support Sales Engineers with demonstrations and technical knowledge.

About the Company

Our client is a custom technology solutions company that strives and delivers to meet their customer's specific requirements. Their diverse and professional team are encouraged to bring their authentic selves to work. As a member of their welcoming and collaborative team, you will be inspired by your leaders and peers, and your success will be measured on your accomplishments. Innovation, nurturing, and integrity are among their core values that guide everything they do as a company.

About the Role

As an Embedded Applications Engineer you will join the Embedded team and report to the Technical Manager. You will provide a high quality, timely design, support and integration service to customers and work as part of a highly technical design team of support engineers.

• This role will provide a high quality, timely design, support, and integration service to customers.
• The purpose of the Embedded Applications Engineer’s role is to contribute to the revenue and profit targets by providing solutions to our customers through design‑in of franchised products.
• The role will also be responsible for the preparation of design and build documentation, prototype manufacturing and to provide additional procedures to eliminate post‑sales quality issues.

Responsibilities

• Advising and supporting the Sales team with technical sales queries.
• Assisting and advising customers on solutions to help them achieve their goals.
• Creation and maintenance of build and test documentation.
• Hands‑on build and repair.
• Provide guidance to internal and external customers including upselling to maximise opportunities.
• Provide product training to other team members such as Engineers, Customer Service and Technology Centre.
• First line fault‑find and work with customer for No Fault Found.
• Work with suppliers to identify and repair faulty product.
• Test product after return from repair.
• Work with product manufacturer to fix design issues and procure advanced replacement stock.
• Provide detailed technical reports to customers and suppliers to assist with issues that are difficult to pinpoint and resolve.
• Provide procedures to customers to resolve product integration issues, e.g. how to correctly install com‑express onto customers carrier.
• Provide custom BIOS updates to customer to meet with updated requirements.

About You

Qualifications & Knowledge

• Embedded computing knowledge – PC hardware, PCI, cPCI, COMe, software, BIOS, EFI, drivers, disk drives, USB, etc.
• Some knowledge of legacy technologies (VME, PC/104, as well as RTOS, Linux and Windows operating systems) would be an advantage.
• An appropriate qualification in engineering would also be desirable. Strong troubleshooting skills. Familiar with both hardware and software.

Skills & Experience

• Previous hands‑on experience in building and repairing PCs.
• Adept with real time operating systems, software such as Windows, Ubuntu, and Linux, driver support and writing basic drivers.
• Re‑flashing BIOS/EFI, working with customer and supplier to diagnose and propose solutions.
• Exceptional customer service and communication skills.

Personal Attributes

• A team player who can influence others to achieve the best possible outcome.
• Innovative and solutions driven and able to think logically to deliver non‑standard solutions.
• Can work as part of a team and independently.

Hours & Rewards

On offer is a competitive basic salary, on‑site parking, bonus, and very attractive benefits. You will work 37.5 hours per week.

• A salary of £50,000 to £55,000 per annum.
• Private Medical Insurance.
• Group Income Protection.
• Pension.
• Life Insurance.
• Discretionary Bonus.