ellesse Retail Store Keyholder

Ellese; Longtown; On-site; GBP 40,000 - 60,000; Full time

Job summary

An iconic Italian sportswear brand is looking for a Retail Store Keyholder in Longtown, UK. This full-time, permanent role offers a competitive salary and benefits such as a generous holiday allowance, health cash plan, and staff discounts. The candidate will oversee store operations, support the team, drive sales, and ensure excellent customer service while adhering to health and safety standards. Ideal applicants will possess strong leadership skills, customer service orientation, and a passion for retail trends.

Benefits

31 days holiday allowance

Health Cash Plan

Cycle to Work Scheme

Length of Service bonus

Company Events

Staff Discounts

Mental Health Support

Qualifications

• Strong leadership and team management skills.
• Excellent customer service orientation with effective problem-solving abilities.
• Proven ability to analyse sales data and derive actionable insights.
• Strong communication skills, both written and verbal.
• Passion for the ellesse brand and a keen understanding of retail trends.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Demonstrate strong personal sales ability to drive conversion and exceed store targets.
• Assist in supervising Retail Sales Assistants for efficient customer service.
• Oversee sales and inventory levels for effective stock management.
• Support recruitment, training, and development of team members.
• Motivate and guide Retail Sales Assistants to enhance service quality.
• Handle customer feedback, queries, and complaints effectively.
• Manage loss prevention through security procedures.
• Ensure the store is clean, well presented, and compliant with standards.

Skills

Leadership and team management skills

Customer service orientation

Problem-solving abilities

Communication skills

Understanding of retail trends

Job description

ellesse Retail Store Keyholder Location : Caledonia Park, Gretna DG16 Salary : Competitive DOE, Benefits Contract : Full time, Permanent Benefits : 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support

We are ellesse, an iconic Italian sportswear brand that has been shaping the worlds of sport and style since 1959.

Our commitment is to inspire individuality and self-confidence through timeless design and contemporary style.

We are now seeking an experienced Retail Store Keyholder to join our team at Caledonia Park, Gretna.

Responsibilities

• Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
• Assist in supervising Retail Sales Assistants to ensure prompt and efficient customer service.
• Oversee sales and inventory levels, ensuring effective stock management and consistent availability.
• Support the recruitment, training, and development of new and existing team members.
• Motivate and guide Retail Sales Assistants to enhance service quality, achieve sales targets, and improve store profitability.
• Handle customer feedback, queries, and complaints professionally and effectively.
• Manage loss prevention through security procedures and monitoring strategies, and appropriately handle broken or damaged merchandise.
• Ensure the store is clean, well presented, and compliant with health and safety standards.

Qualifications

• Strong leadership and team management skills.
• Excellent customer service orientation with effective problem‑solving abilities.
• Proven ability to analyse sales data and derive actionable insights.
• Strong communication skills, both written and verbal.
• Passion for the ellesse brand and a keen understanding of retail trends.
• Ability to work independently and collaboratively in a fast‑paced environment.

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up‑to‑date copy of your CV for consideration in the first instance.

No agencies please.