Elite Room Service Coordinator for Bespoke Guest Experience

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel is seeking a Coordinator/Order Taker for its Room Service department in London. This role is critical in providing high-quality dining service to guests in their private rooms. The ideal candidate will have experience in a luxury environment, excellent knowledge of food and beverage, and the ability to manage time and adapt under pressure. Join an award-winning team and enjoy market-leading remuneration with attractive benefits.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Prior experience in a similar role within a Luxury Environment.
• Ability to understand food preferences and allergens.
• Excellent organizational skills required.

Responsibilities

• Handle guest inquiries and complaints promptly and professionally.
• Follow data entry standards for receiving guest orders accurately.
• Utilise POS system for processing payments and orders.
• Ensure proper handling of service requirements and inventory.
• Participate in scheduled meetings and trainings.

Skills

Knowledge of food and beverage

Excellent time management

Friendly attitude

Flexibility under pressure

Job description

A prestigious hotel is seeking a Coordinator/Order Taker for its Room Service department in London. This role is critical in providing high-quality dining service to guests in their private rooms. The ideal candidate will have experience in a luxury environment, excellent knowledge of food and beverage, and the ability to manage time and adapt under pressure. Join an award-winning team and enjoy market-leading remuneration with attractive benefits.