Elite Retail Security Officer

Mitie; Halifax; On-site; GBP 18,000 - 26,000; Full time

Job summary

Mitie Group is seeking an Elite Security Officer to safeguard high-value assets and people across multiple sites. The role requires an SIA licence, exceptional customer service, and a willingness to travel within a pre-defined geographic area. Training is provided, with opportunities for progression within the Mitie team.

You will protect property and people, meet client KPIs, and complete required training while maintaining professional conduct and timely incident reporting.

Qualifications

• SIA Licence is essential (Door Supervisor preferred).
• Own transport or access to public transport.
• Willing to travel across pre-determined locations.

Responsibilities

• Protect our customer's property, people and assets as directed.
• Meet or exceed KPIs/SLAs for the client.
• Undertake required training and licence renewals (Licence renewal 16 weeks before expiry).
• Operate across designated areas and multiple sites as required.

Skills

SIA Licence

Customer Service

Transport Access

Education

Front-line licence in Door Supervision

Job description

Elite Security Officer

48 hours per week

£16.00 per hour

As an Elite Security Officer, you will be responsible for safeguarding high-value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents.We are looking for people who are keen to join their ‘one team' family? An SIA licence is essential and excellent customer service. If you have these skills we will train you. You will be undertaking a wide variety of tasks. If you show aptitude there will be opportunities to seek further development with the Mitie team.

Job Overview

• To protect our customer's property, people and/or assets across a designated area and multiple locations by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
• Be able to travel to different locations across pre-determined geographical area

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License (Door Supervisor, preferable)
• Own transport or access to public transport