Elite Retail Security Officer

Mitie Cleaning & Hygiene Services; Halifax; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle to work

Life cover

Save-as-you-earn

Share Plan

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in the UK is seeking an Elite Security Officer to safeguard high-value assets, personnel and premises across designated locations.

This role requires an SIA licence and excellent customer service. You will travel across pre‑determined areas and receive on‑going training as part of the Mitie team.

Join our MITIE team and enjoy a broad benefits package, with progression opportunities, training, and a supportive, diverse workforce.

Qualifications

• SIA licence (Door Supervisor preferred) and excellent customer service.
• Full UK driving licence or access to transport.
• Willing to train and develop within the Mitie team.
• Able to travel across designated geographical areas.

Responsibilities

• Protect property, people and assets across multiple locations as directed.
• Meet or exceed KPIs and SLAs through reliable security service.
• Complete required compliance training and keep Incident Reports.
• Call emergency services if required and coordinate with control center.

Skills

SIA licence

Excellent customer service

Transport access

Job description

Better places, thriving communities.

Elite Security Officer 48 hours per week £16.00 per hour

As an Elite Security Officer, you will be responsible for safeguarding high-value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents.

We are looking for people who are keen to join their ‘one team' family?

An SIA licence is essential and excellent customer service.

If you have these skills we will train you.

You will be undertaking a wide variety of tasks. If you show aptitude there will be opportunities to seek further development with the Mitie team.

Job Overview

• To protect our customer's property, people and/or assets across a designated area and multiple locations by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
• Be able to travel to different locations across pre-determined geographical area

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous Security Experience
• SIA License (Door Supervisor, preferable)
• Own transport or access to public transport

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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