Electronic Monitoring Officer

Serco; Redditch; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company car

Pension contributions matched up to 6%

Life insurance

25 days annual leave plus Bank Holiday

Continuous training and development

Job summary

Serco is recruiting for an Electronic Monitoring Officer at HMP Hewell. You will fit monitoring equipment in prison before release, ensuring accuracy and clear explanations to individuals. The role is home-based with daily prison-site travel, starting after comprehensive training.

No prior electronic monitoring or prison experience is required; full training and ongoing support are provided to build confidence and competence in the role.

Qualifications

• Reliable and committed to doing the job well.
• Comfortable working with a range of people and environments.
• Able to work independently and stay professional in challenging settings.
• Willing to train and adapt during shadowing and initial training.

Responsibilities

• Fit electronic monitoring equipment to individuals at source in prison establishments before release.
• Explain the process clearly and professionally; ensure equipment is fitted correctly.
• Be on-site 7am–1pm after training; travel to designated prison site daily; support release into the community.

Skills

Calm

Confident

Resilient

Clear communicator

Independent worker

Prison environment

Flexibility

Job description

Electronic Monitoring Officer - HMP Hewell

£13.56 per hour | 30 hours per week | Permanent | Monday to Friday | Company Car | Immediate Start

Make a difference every day.

We’re looking for people to join our Electronic Monitoring team in a new prison-based role, helping individuals prepare for release by fitting electronic monitoring equipment before they leave prison. No previous electronic monitoring or prison experience is needed. We’ll give you the training, support and hands‑on experience you need to become confident in the role.

The important bits

• £27,202 per annum pro rata for 30 hours per week
• Company car provided
• Permanent position
• Monday to Friday, 7am to 1pm
• You’ll be contractually home based, travelling to your designated prison site each day
• You’ll be paid for your travel time from 7am and will need to be on site at the prison ready to start from 8am
• You must live within approximately one hour's travel of the prison site(s) you’ll support
• No previous experience needed as full training and ongoing support provided

About The Role

This is a little different to our traditional Electronic Monitoring Field Officer role. Rather than visiting individuals in their homes to fit electronic monitoring equipment, you’ll be tagging at source, working within prison establishments to fit equipment to individuals before they are released from custody.

You’ll make sure equipment is fitted correctly, explain the process clearly and professionally, and help ensure everything is in place for the individual’s release into the community.

Every day can be different, and you’ll play an important role in helping our Electronic Monitoring Service operate safely and effectively.

Training and getting you ready for the role

You don't need previous experience, we’ll teach you what you need to know and give you plenty of support while you build your confidence. Flexibility during the training and shadowing period is essential.

Your Initial Training Will Include

• 3 weeks initial training:
• Monday to Wednesday 9am to 5pm at location to be agreed
• You must be able to travel and stay away from home during this period if required
• Where overnight stays are required for training, travel and accommodation will be provided, subject to terms
• 1 evening shift per week alongside experienced Field Monitoring Officers (FMOs), giving you hands‑on experience. These shifts will be from 5pm to 1am and arranged as locally to you as possible.
• Once initial training is complete, you’ll undertake 4 weeks of on‑the‑job learning, shadowing experienced Field Monitoring Officers (FMOs) as locally to you as possible. This will help you build your practical knowledge and confidence before moving into your prison‑based role.
• You’ll work 6‑hour shifts, Monday to Friday, which will include both day and evening shifts, so flexibility during this period is essential. Typical day shifts are start at 8am and evening shifts usually start from 5pm, but you’ll work 6 hours of the relevant shift each day.

Once you've completed your training and shadowing, you'll move into your usual prison-based working pattern, Monday to Friday, 7am to 1pm. There may be occasions when you are required to support Field Monitoring Officer duties in the community. Where this is required, you will be given advance notice so you can plan accordingly.

What do you need to do the job?

Our People Come From All Sorts Of Backgrounds, So What You've Done Before Isn't The Most Important Thing. What Matters Is That You’re Reliable, Comfortable Working With Different People And Committed To Doing The Job Well. You'll Need To Be

• Calm, confident and resilient
• Compassionate while maintaining professional boundaries
• A clear and confident communicator
• Comfortable working independently
• Comfortable working within a prison environment
• Flexible during your training and shadowing period
• Available to start on 30th November 2026 (priority will be given to candidates who can meet this requirement)

Before you start

Our first planned training start date is 30 November 2026.

All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work/identity checks, a standard criminal record check and verification of the last 3 years of employment or academic activity) and an occupational health check. You must have successfully completed Baseline Personnel Security Standard (BPSS) checks before you can start your training. As such, it's really important that you can provide the necessary documentation promptly during the recruitment and onboarding process.

We are unable to offer sponsorship for these roles. If you currently hold a visa, you must have a minimum of two years remaining on it and 1 years UK residency.

What We Offer

As well as a role where you can genuinely make a difference, you'll receive:

• Company car
• Pension contributions matched up to 6%
• Life insurance
• 25 days annual leave plus Bank Holidays pro rata
• Continuous training and development opportunities
• Employee Assistance Programme
• MIND support
• Simplyhealth Care and Dental Plans
• Access to a range of discounts and exclusive deals across retail, leisure, hospitality, cinema, mobile phones and attractions
• A supportive team and culture where you'll have the opportunity to make a positive difference

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).