Electronic Integration Specialist

evo Group; Altofts; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking an Electronic Integration Specialist. This role involves supporting EDI integrations, providing technical assistance, and collaborating with users for ongoing improvements. Ideal candidates will have a solid understanding of XML, EDI standards, and ERP systems, along with strong communication skills.

Qualifications

• Good understanding of business processes for procurement, fulfilment, and billing.
• Basic understanding of Value Added Network (VAN) and EDI concepts.
• Understanding of core ERP systems from a user perspective.

Responsibilities

• Liaise with the EDI integration partner for customer and supplier integrations.
• Provide second line technical support for integration issues.
• Record incidents in the service management tool and troubleshoot.
• Assist with requirements gathering for new integrations.
• Provide user handover training and documentation.

Skills

Knowledge of XML and EDI standards

Customer Service Orientation

Ability to prioritise

Attention to Detail

Adaptability

Good troubleshooting skills

Tools

Enterprise Resource Planning (ERP) systems

Job description

Role Objective

The Electronic Integration Specialist provides effective IT assistance to support the implementation and on‑going function of the company’s internal and external electronic system interfaces.

Summary of Role Responsibilities

• Liaise effectively with the Groups hosted Electronic Data Interchange (EDI) integration partner to deliver customer and supplier integrations.
• Design implementation patterns that optimise the use of the available resource.
• Provide comprehensive second line technical support to determine the cause of integration issues.
• Assist users with issues and changes to customer and/or supplier integrations.
• Use the company service management tool to record details of all reported incidents, changes, problems and requests. Take all steps to troubleshoot incidents assigned and resolve or escalate to the appropriate contact.
• Set up test data to assist with integration testing.
• Set up production data to configure the system to implementation.
• Assist with the requirements gathering for new integrations and punch‑out requests.
• Provide user handover training as and when necessary, including pertinent documentation.
• Any other requests made by the management team, as and when necessary.

Person Specification

QUALIFICATIONS/EXPERIENCE

• Knowledge of XML and EDI standards
• Customer Service Orientation
• Ability to prioritise
• Attention to Detail
• Adaptability

SKILLS/ ABILITIES

Essential

• Good understanding of the business processes required to support procurement, fulfilment and billing tasks.
• Basic understanding of Value Added Network (VAN) and Electronic Data Interchange (EDI) concepts.
• Basic understanding of Punch‑out and procurement portals.
• Understanding of core Enterprise Resource Planning (ERP) systems and applications from a user and administration perspective, specifically with regards to the system interfaces.
• Good troubleshooting skills.

Desirable

• Experience of handling XML and other EDI formats.
• Experience of coordination of work packages with third party suppliers.

DISPOSITION

• Able to be convincing, communicate strongly.
• Good telephone manner and empathy with users.