Electronic Gaming Host

Grosvenor Casinos; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Grosvenor Casinos in Glasgow is seeking an Electronic Gaming Host to greet guests on the gaming floor, assist with products, and create a welcoming, entertaining atmosphere. The role emphasizes guest care, teamwork, and adherence to policies.

You will participate in training, support operational goals, and help guests feel valued during 24/7 shifts, including nights and weekends. Applicants must be 18+ and eligible to work in the UK.

Qualifications

• Experience in a hospitality role is essential.
• Excellent customer service and social skills are required.
• Willingness to be a strong team player and support colleagues.
• Flexibility to work across shifts including nights and weekends.

Responsibilities

• Greet and attend to guests on the electronic gaming floor, ensuring a welcoming and friendly atmosphere.
• Encourage guests to engage with the electronic gaming offer and help them navigate products.
• Maintain high standards of customer service and promote a positive environment.
• Support the casino’s operational goals and collaborate with team members to ensure smooth service during all shifts.
• Adhere to casino policies, health and safety regulations, and all operational procedures.
• Represent the brand with professionalism and enthusiasm at all times.
• Participate in training and continuous development to improve gaming and service skills.

Skills

Hospitality experience

Customer service

Positive attitude

Team player

Job description

About Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos. It’s our people who bring that ambition to life – setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

Role Overview

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers; you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained. This role goes beyond mere interaction – it’s about infusing every moment with excitement and care, ensuring that each guest’s visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

Key Responsibilities

• Greet and attend to guests on the electronic gaming floor, ensuring a welcoming and friendly atmosphere.
• Encourage guests to engage with the electronic gaming offer and help them navigate products.
• Maintain high standards of customer service and promote a positive environment.
• Support the casino’s operational goals and collaborate with team members to ensure smooth service during all shifts.
• Adhere to casino policies, health and safety regulations, and all operational procedures.
• Represent the brand with professionalism and enthusiasm at all times.
• Participate in training and continuous development to improve gaming and service skills.

Skills & Experience Needed

• Understanding of the overall standard of the electronic gaming offer within the unit and the factors that impact its contribution to the business, coupled with a willingness to learn more.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

This role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Benefits

• Rewards that keep the excitement going – from team incentives and competitions to everyday perks, with recognition and rewards for effort.
• Strong start that sets you up to win – induction provides confidence, knowledge and support, along with ongoing learning.
• Work with energy and variety – no two days are the same; you’ll shape how we do things, bring ideas to life, and play a key role.
• High standards, achieved together – we set the bar high and support each other; when one of us wins, we all do.
• Room to grow and move forward – support for development and opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you’re looking for a role with energy and variety and want to be part of a team that values passion, performance and care, we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.