Electronic Gaming Host

Grosvenor Casinos Limited; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading casino company in the UK is seeking an enthusiastic Electronic Gaming Host to create memorable customer experiences on the gaming floor. Responsibilities include providing excellent customer service, maintaining the gaming area, and ensuring guest satisfaction. Ideal candidates will have a background in hospitality and a positive attitude. Join the team and be part of an inclusive workplace that values passion and performance.

Qualifications

• Understanding of the electronic gaming offers and their business impact.
• Experience in a hospitality role.
• Willingness to learn and improve in the electronic gaming product area.

Responsibilities

• Provide a welcoming experience for customers on the electronic gaming floor.
• Ensure high standards of customer service and engagement.
• Maintain cleanliness of the gaming area and report any faults.

Skills

Customer service

Team player

Positive attitude

Social skills

Job description

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Working in a busy West End Casino, looking after our customers and being responsible for ensuring that the Electronic Gaming area is clean and tidy. Reporting faults and player tracking/interaction.

Candidates must be 18 years of age or older and have the legal right to work in the UK.