Electronic Gaming Host

The Rank Group; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gaming company in Birmingham is seeking an Electronic Gaming Host to create unforgettable experiences for guests. Candidates should have a hospitality background, customer service skills, and a positive attitude. Flexibility to work night shifts is required. Join a vibrant team dedicated to providing excellent service and being part of a welcoming, inclusive workplace.

Benefits

Hourly pay rate of £12.21

Tips

Premium Pay Night Allowance

Paid breaks

28 days holiday

Pension Scheme

Life Insurance

Long Service Awards

Online learning

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Discounts on food and soft drinks

Qualifications

• Understanding of electronic gaming standards and willingness to learn.
• Experience in a hospitality role required.
• Must demonstrate great customer service and social skills.
• Flexibility to work night shifts and weekends.

Responsibilities

• Create unforgettable experiences for customers as an Electronic Gaming Host.
• Foster a vibrant, engaging atmosphere on the electronic gaming floor.
• Greet and attend to guests, ensuring high service standards.

Skills

Customer service

Positive attitude

Team player

Social skills

Job description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

All training provided

Candidates must be 18 years of age or older and have the legal right to work in the UK.