Electrical Engineer – Field Based

Planet Pharma; Swindon; On-site; GBP 35,000 - 48,000; Full time

Job summary

Planet Pharma in Swindon is seeking a Field Service Engineer to install, commission, maintain and repair complex laboratory and diagnostic instrumentation at customer sites. You will work independently to ensure equipment operates reliably while delivering high-quality technical support and customer service.

Key responsibilities include on-site installation, preventative maintenance, diagnosing electro-mechanical and software faults, troubleshooting network connectivity, maintaining service

Qualifications

• Qualification in Electrical or Electronic Engineering (HNC/HND/City & Guilds).
• Minimum 3 years of field service experience.
• Strong electro-mechanical and electronic fault-finding skills.
• Experience installing, servicing and maintaining complex equipment.

Responsibilities

• Install and commission instrumentation at customer sites.
• Perform preventive maintenance on scheduled intervals.
• Diagnose and repair electro-mechanical, electronic and software faults.
• Troubleshoot network connectivity and system integration issues.
• Maintain accurate service documentation and reports.
• Manage spare parts and field service inventory.
• Build strong relationships with customers and internal teams.
• Ensure high equipment uptime and customer satisfaction.

Skills

Field service

Instrumentation

Fault finding

Windows OS

TCP/IP networking

Customer communication

Education

Electrical/Electronic Eng (HNC/HND/City & Guilds)

Job description

Join a growing organisation supporting customers across the life sciences and diagnostics sector. This field-based role offers the opportunity to work with advanced laboratory and automation technologies while providing critical support to customers across your territory.

The Role

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance and repair of complex laboratory and diagnostic instrumentation. Working independently, you will ensure equipment operates reliably while delivering a high standard of technical support and customer service.

Key responsibilities include:

• Installing and commissioning instrumentation at customer sites.
• Performing preventative maintenance activities to planned schedules.
• Diagnosing and repairing electro-mechanical, electronic and software-related faults.
• Troubleshooting network connectivity and system integration issues.
• Maintaining accurate service documentation and reports.
• Managing spare parts and field service inventory.
• Building strong relationships with customers and internal teams.
• Ensuring high levels of equipment uptime and customer satisfaction.

About You

To be successful in this role, you will have:

• A qualification in Electrical Engineering, Electronic Engineering or a related discipline (HNC, HND or City & Guilds).
• At least 3 years of field service engineering experience.
• Strong electro-mechanical and electronic fault-finding skills.
• Experience installing, servicing and maintaining complex equipment.
• Knowledge of Windows operating systems and networked environments.
• Experience working with TCP/IP, DHCP, DNS and device connectivity troubleshooting.
• The ability to diagnose both hardware and software-related issues.
• Excellent communication and customer-facing skills.
• A proactive and independent approach to problem solving.