Electrical Delivery Professional

BT Group; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading telecommunications provider in the UK seeks an Electrical Representative to ensure compliance with customer requirements and H&S regulations. The role involves managing suppliers, overseeing electrical installations, and resolving on-site issues. Candidates should have formal electrical qualifications, experience in customer relations, and project management skills. This position offers the chance to work in a dynamic environment committed to inclusion and positive impact.

Qualifications

• Experience understanding customer requirements and dealing with customer interactions.
• Experience owning and resolving customer escalations.
• In-depth knowledge of Electrical infrastructures, including testing and certificating requirements.

Responsibilities

• Represent BT in all electrical matters with clients and contractors.
• Verify 3rd party designs and test results.
• Manage relationships with external suppliers and internal teams.
• Support contractors with electrical installations and maintenance.

Skills

Formal, Level 3 electrical installation qualification & AM2

City & Guilds 2382-18

Electrical testing qualification– City and guilds 2391

Minimum 2 years previous experience as qualified supervisor with NICEIC

Ability to manage clients, suppliers and BT stakeholders

Good project management skills

Security Clearance to SC level, NPPVL3

Job description

Internal Closing Date: 16th December 2025

Job Description

Why this job matters

This role will be the electrical representative, ensuring all aspects of the electrical activity conform to customer requirements and H&S regulations. The post holder will be managing multiple suppliers to ensure alignment and on time delivery as well as undertaking test and certification and providing reports to customers and internal account teams. Dealing with onsite issues and using technical skill to resolve and ensuring installations are completed to correct quality. Role holder will support the design and implementation of new networks and inventory management systems.

What you'll be doing

• Represent BT in all matters electrical to the Client and 3rd party contractors and provide SME support to BT project management team, account managers and team members. Requires close working with the client to ensure all technical requirements of projects are understood and delivered
• Verify 3rd party designs and review, verify and comment on 3rd party test results
• Manage relationships with external third party suppliers and internal teams, to insure the technical quality is met. Responsible for handing over an acceptance of electrical work to the customer
• Support Enterprise Field Services and 3rd party contractors with electrical installations and maintenance, ensuring all work activities conform to relevant regulations and safety policies.

Skills required

• Formal, Level 3 electrical installation qualification & AM2
• City & Guilds 2382-18
• Electrical testing qualification– City and guilds 2391
• Minimum 2 years previous experience as qualified supervisor with NICEIC
• Ability to manage clients, suppliers and BT stakeholders
• Act a role model for the BT values in order to strive to be part of engaged, productive team who are committed to deliver for the best interests of BT and our mobile customer’s
• Possess good project management skills to progress multiple build jobs simultaneously
• Security Clearance to SC level, NPPVL3

Experience you need

• Experience of understanding customer requirements and experience in dealing with customers in both formal meeting settings and informal 121 catch up sessions
• Experience of owning and resolving customer escalations.
• In depth knowledge of Electrical infrastructures, including testing and certificating requirements
• Understanding of site surveying of BT assets, kiosks, rooftops, high towers, network infrastructure and requirements for network build on sites.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.

Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.