Electrical Craftsperson

Serco; Norwich; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading facilities management provider is seeking an Electrical Craftsperson to ensure efficient maintenance of Electrical services at the Norfolk & Norwich University Hospital. The role requires a recognized Electrical Apprenticeship and proven experience in the field. You will handle repairs, carry out preventative maintenance, and communicate effectively with supervisors. This full-time position offers a competitive salary and various benefits including training opportunities and employee discounts.

Benefits

Competitive salary with annual reviews

Up to 6% contributory pension scheme

27 days' annual leave plus bank holidays

24/7 Employee Assistance Programme

Discounts across around 1,000 retailers

Paid volunteering day each year

Qualifications

• Proven experience of working in a similar environment.
• Knowledge and understanding of Electrical Building Services.
• Good communication and customer service skills.

Responsibilities

• Provide safe and efficient maintenance of Electrical services and equipment.
• Carry out reactive repairs and Planned Preventive Maintenance.
• Communicate unrepaired faults or defects to Supervisors.

Skills

Electrical Building Services

Communication skills

Customer service skills

Education

Completion of a recognised Electrical Apprenticeship

City & Guilds and/or BTEC certification

Job description

Electrical Craftsperson – Norfolk & Norwich University Hospital

Full time – 37.5 hours per week. Mon – Friday 0800 to 1600 hours. Salary: £32,520.96 to £35,747.60 depending on experience, plus Serco Benefits.

At Norfolk & Norwich University Hospital, we have an exciting opportunity for an Electrical Craftsperson to join the team on a full-time basis. Your role will be to provide safe and efficient maintenance of the Electrical services and equipment within the hospital as directed. We are looking for someone with proven experience in this field, with sufficient communication and customer service skills to ensure we give the best service possible.

Main Accountabilities

• Overall, you will ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long‑term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk & Norwich NHS Trust.
• To ensure safety at all times.
• To assess all aspects of tasks at all times and take appropriate actions.
• To know when to request advice or assistance.
• To understand own limitations.
• To carry out reactive repairs, fault finding, servicing, commissioning and maintenance to a wide range of Services, Plant and Equipment within all areas of the Hospital as directed by Supervisors or Managers.
• To carry out Planned Preventive Maintenance to a wide range of Plant and Equipment.
• To work in accordance with all relevant Serco Policies & Procedures, Workplace Regulations and Best Practice Guidelines.
• To always work in a safe and responsible manner with full regard for own and other’s safety.
• To attend work in compliance with the Computerised Time & Attendance System.
• To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
• To use personal communication equipment as requested.
• To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers.
• Communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts.
• To attend on‑site and off‑site training as required.
• To be aware of how the Electrical Craftsperson Role influences Serco’s Norfolk & Norwich Contract and the wider company objectives.

What You Will Need For The Role

• Completion of a recognised appropriate Electrical Apprenticeship or other relevant structured Training Program.
• Appropriate City & Guilds and/or BTEC certification.
• Proven experience of working in a similar environment.
• Knowledge and understanding of Electrical Building Services.
• Good communication and customer service skills.

What We Offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 27 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.