Electrical Administrator

Daniel Owen Ltd.; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading compliance firm in the Greater London area is seeking an Electrical Administrator to support the Electrical Compliance team. The role involves managing Stage 1 complaints, providing administrative support for electrical inspections, and ensuring effective communication with residents and contractors. Ideal candidates will possess excellent organizational and communication skills while maintaining a focus on customer service. This permanent position offers a salary of up to £30,500 per annum.

Qualifications

• Excellent organizational skills to maintain accurate records and coordinate activities.
• Strong communication abilities to liaise with residents and contractors effectively.
• Experience in handling complaints with clarity and professionalism.

Responsibilities

• Provide administrative support to the Electrical Compliance team.
• Manage Stage 1 complaints and draft professional responses.
• Assist with resident communications regarding access for inspections.

Skills

Organizational skills

Communication skills

Customer service orientation

Job description

Electrical Administrator/Stage 1 complaints
2 days bromley and 3 days tower hamlets
Permanent
paying up to £30,500 per annum

The Electrical Administrator provides essential administrative support to the Electrical Compliance team, ensuring the effective delivery of electrical inspections, testing, and remedial works across the housing stock. The role includes managing Stage 1 complaints, liaising with residents and contractors, and assisting with operational activities such as the delivery of no-access letters to social housing properties. The postholder will help ensure statutory compliance while maintaining a high standard of customer service.

Electrical Administration

• Provide administrative support to the Electrical Compliance team to support the delivery of electrical inspections and works.

• Maintain accurate records for electrical safety certificates, inspection dates, works orders, and compliance data.

• Coordinate appointments and access arrangements with residents, contractors, and internal teams.

• Update housing management and compliance systems with electrical certification and related documentation.

• Prepare correspondence, reports, and schedules relating to electrical compliance activities.

• Monitor no-access cases and support escalation processes in line with policy.

Stage 1 Complaints Handling

• Manage and respond to Stage 1 complaints relating to electrical works and services, in line with organisational procedures and timescales.

• Investigate complaints by liaising with residents, contractors, and internal teams to gather information.

• Draft clear, professional, and empathetic written responses that address concerns and set out agreed actions or resolutions.

• Ensure complaint cases are accurately logged, tracked, and closed on the appropriate systems.

• Identify recurring issues and contribute to service improvement discussions.

Resident Engagement & No Access Support

• Assist with the delivery of no-access letters to residents' properties where access has not been achieved for electrical inspections or works.

• Communicate with residents in a professional and sensitive manner, explaining the importance of electrical safety and access requirements.

• Accurately record visit outcomes and provide feedback to the Electrical Compliance team.

• Support compliance with statutory obligations and organisational procedures relating to access