Electoral Services Officer

London Borough of Richmond upon Thames and London Borough of Wandsworth; Greater London; On-site; GBP 30,000 - 43,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Job summary

London Borough of Richmond upon Thames and London Borough of Wandsworth are seeking an Electoral Services Officer to support the Electoral Registration Officer and Returning Officer in preparing the Register of Electors and organising elections in the Borough. The role is based in Twickenham and sits within the Better Service Partnership alongside Wandsworth.

You will work to meet performance standards, handle public enquiries, and contribute to modernising service delivery while adhering to

Qualifications

• Good working knowledge of electoral law and electoral procedures.
• Experience of working in electoral administration or an elections environment.
• Experience of organising, prioritising and managing own workload.
• Ability to work accurately under pressure to meet statutory deadlines.
• Good verbal and written communication skills.
• A team player working with a variety of internal and external clients.

Responsibilities

• Provide assistance and administrative support to the Electoral Registration Officer in preparing and maintaining the Register of Electors.
• Provide assistance and administrative support to the Returning Officer in organising and conducting elections and referendums in the Borough.
• Help the Service meet The Electoral Commission’s Performance Standards for EROs and RO s.
• Deal with the public on a daily basis in a manner that promotes the section and its services.

Skills

Electoral law knowledge

Electoral procedures

Electoral administration

Workload management

Verbal communication

Team player

Job description

Electoral Services Officer

£30,225 - £42,888 per annum depending on experience
Fixed Term (6 months)
Full time (36 hours)
Twickenham

We are looking for an individual to join the Electoral Services team in Richmond to deliver high quality and effective electoral registration and election administration in a high performing team. This exciting role is within the Better Service Partnership between Richmond and Wandsworth Councils.

The overall purpose of the Better Service Partnership is to provide the highest quality of service at the lowest attainable cost. Electoral Services at Richmond and Wandsworth Councils operate as two separate services, but which work closely together as part of the Assistant Chief Executive’s division at the heart of the organisation.

You will help the service to continue to improve, making full use of modern tools and data to drive further efficiencies into our working practices. Creativity and innovation are encouraged to ensure we meet future legislative change and provide a modern and customer-centric service to our residents and key stakeholders.

About the role

• To provide assistance and administrative support to the Electoral Registration Officer (ERO) in the preparation, compilation and maintenance of a complete and accurate Register of Electors.
• To provide assistance and administrative support to the Returning Officer (RO) in the organisation, management and conduct of all elections and referendums in the Borough.
• To play an integral role in ensuring the Service meets The Electoral Commission’s Performance Standards for ERO’s and RO’s.
• To deal with the public on a daily basis in a way that promotes the section and its services in accordance with the Councils corporate policies.

Essential Qualifications, Skills and Experience

• Good working knowledge of electoral law and electoral procedures
• Experience of working in electoral administration or an elections environment.
• Experience of organising, prioritising and managing own workload.
• Ability to work accurately under pressure to meet statutory deadlines.
• Good verbal and written communication skills.
• A team player working with a variety of internal and external clients.

For an informal conversation please contact Cathy Potter, Head of Electoral Services or Tom Price, Deputy Electoral Services Manager - [e-mail] or [e-mail]

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

Closing Date:23 August 2026
Shortlisting Date:w/c 24 August 2026
Interview Date:26 - 27 August 2026

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.