Elective Booking Coordinator – NHS, Flexible Hours, Band 3

Frimley Health NHS Foundation Trust; Ascott-under-Wychwood; On-site; GBP 26,000 - 28,000; Full time

Job summary

A national health service provider is looking for an Elective Bookings Officer to join their Surgery Waiting List Bookings Team. The role involves handling inquiries and booking management, requiring strong communication skills and attention to detail. Successful candidates should have experience in busy environments, handle patient situations effectively, and be capable of working independently and in a team. This fixed-term role at Band 3 offers a salary of £26,240 to £27,928 per annum, with full-time hours in a supportive department.

Qualifications

• Experience of working in a hospital or busy office environment.
• Experience in difficult patient situations.
• Call centre experience is a plus.
• NHS experience is beneficial.

Responsibilities

• Handle internal and external telephone inquiries.
• Prioritize tasks effectively within the team.
• Accurate collection and recording of booking data.
• Contribute to achieving local and national targets.

Skills

Good communication skills

Attention to detail

Ability to work under pressure

Excellent customer service skills

Education

GCSE English and Maths or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent

Job description

A national health service provider is looking for an Elective Bookings Officer to join their Surgery Waiting List Bookings Team. The role involves handling inquiries and booking management, requiring strong communication skills and attention to detail. Successful candidates should have experience in busy environments, handle patient situations effectively, and be capable of working independently and in a team. This fixed-term role at Band 3 offers a salary of £26,240 to £27,928 per annum, with full-time hours in a supportive department.