Elective Admissions Booking Clerk

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Swindon is looking for an enthusiastic Elective Admissions Clerk to provide accurate and efficient surgical admissions service for elective patients. The role includes communication with patients regarding their surgery dates and working closely with specialty consultants to ensure timely bookings. Applicants should be prepared to work in line with Trust values and national performance indicators. This is a full-time position (37.5 hours per week).

Responsibilities

• Communicate and negotiate with patients to confirm surgery dates.
• Meet weekly with consultants for appropriate patient list bookings.
• Monitor and update waiting list information as work progresses.

Job description

Elective Admissions Booking Clerk - Band 3 Full Time 37.5 hours per week

Previous applicants need not apply.

We are looking for an enthusiastic Elective Admissions Clerk to join our team here at the Great Western Hospital. You will provide a patient‑focused, accurate and efficient surgical admissions service for elective patients, in line with Trust values and in accordance with the Elective Access, Booking and Choice of Date policy. You will work with colleagues in other departments to provide the best service for patients, fully utilising all available pre‑op and theatre sessions.

To deliver a specialty surgical booking service in accordance with key national and Trust‑wide performance indicators, such as Referral To Treatment targets, your responsibilities will include:

1. Communicate and negotiate with patients and relatives on the telephone, in person and in writing, to make certain the surgery date is booked with patient agreement. Ensure patients and relatives understand information conveyed regarding surgical admission.
2. Meet weekly with Speciality Consultants to ensure cases and patients are booked to appropriate lists, whilst adhering to the Trust policy on Elective Access, Booking and Choice of Date and other guidelines and targets.
3. Understand and interpret Trust waiting list information, and utilise this to ensure that speciality operating lists are booked appropriately and in target timescales.
4. Monitor and update speciality wait list information as work progresses, and provide feedback to the responsible manager.
5. Understand and utilise a good working knowledge of national Referral To Treatment (RTT) rules and Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not Normally Funded (INNF) and Independent Sector outsourcing/transfer guidelines.

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.