ELC Oracle Support Analyst

NHS; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Systems Assistant to support Oracle Financials and ensure operational integrity. Responsibilities include managing user issues, maintaining system controls, and communicating with both internal and external partners. The ideal candidate will hold a Bachelor's degree and have experience in customer service environments, with knowledge of Oracle systems and excellent organizational skills.

Qualifications

• Extensive working experience within a customer facing/business environment.
• Highly experienced in call to ticket resolution.
• Experience of working under pressure to strict deadlines.
• Highly competent in Oracle financial reporting tools.

Responsibilities

• Assist in the management and operations of the Oracle Financials.
• Efficiently manage support issues and maintain system controls.
• Communicate with users and external partners about issues.

Skills

Outstanding organisational skills

Outstanding communication skills

Highly competent analytical skills

Delivery of Oracle functional 12.2.9+ training

Ability to lead level 1 analyst's

Education

Bachelor's degree

ECDL or Equivalent

Oracle Core Financial Courses

Oracle CERTAT or OCP

Tools

Oracle Core Financials

Qlik Sense

BI/XML

MS Office suite

Outlook

Job description

Barts Health and BHRUT NHS organisations based in East London have formed a consortium, with Barts Health as the hosting body; this was formed based on implementing the full range of Oracle Financial ledger software and other compatible software. The primary purpose of the role is to assist the Systems Manager to ensure the integrity of systems and the data for all trusts, and that all processes follow best practice ensuring that the trusts are keeping up to date with the latest systems versions.

Primary point of contact with oracle financial users to record, resolve and escalate issues (financial, functional & technical) within Oracle Core Financials, V1 Scanning & Qlik Sense whilst at the same time adhering to agreed service level agreements in an efficient and effective manner.

Communicate with the users within the consortium and external partners such as, Version 1, V1, Qlik, NHS Logistics, GHX, Assima & Alemba.

Main duties of the job

The main duties areto assist in the management and operations of the Oracle Financials and Procurement System, Reporting Tools, Document Management Software and Support Desk, ensuring that procedures, processes, and service level agreements are adhered to, and the system operates at optimal performance.

The efficient management of Support issues

The Maintenance of system controls with the consortiums agreed change process.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

• Bachelor's degree and extensive working experience within a customer facing/business environment.
• ECDL or Equivalent
• Oracle Core Financial Courses.
• Oracle CERTAT or OCP (Professionally recognised Oracle examinations)

Experience

• Highly experienced in call to ticket resolution utilising a help-desk escalation platform.
• Experience of working under pressure to strict deadlines and prioritising workload
• Highly competent in one or more of the Oracle financial reporting tools -BI/XML/Qlik Sense
• AAT/ACCA/CIMA, any stage a plus.
• Experienced or qualified in management/financial accounting theories

Knowledge

• Extensive knowledge in Oracle 12.2.9 + functional system administration or experience of the same
• Knowledge of Helpdesk Procedures

Skills

• Outstanding organisational skills, in particular communicating and monitoring key issues through full life cycle.
• Outstanding communication skills and the ability to do so at all levels.
• Working in a highly pressured environment and the ability to prioritise in such.
• Highly competent analytical skills with the ability to identify and resolve a range of problems, e.g. Oracle system errors, bugs, etc.
• Delivery of Oracle functional 12.2.9+ training to all levels.
• Ability to lead level 1 analyst's in all aspects of that predefined role.
• Highly competent in the use of MS Office suite/Outlook or ECDL.
• Demonstrable desire of ability to learn.
• Advanced problem solving through known methodologies.
• Ability to influence people at all levels of the business.

Other

• Motivated and enthusiastic
• Committed to on-going personal development Adaptable & flexible person
• Dedicated to providing a quality service and assign value
• Ability to work on own initiative
• Ability to remain focused under pressure
• Confident individual person and a team player
• Able to keep to procedures and attention to detail
• Able to resolve problems through effective liaison with staff, patients and suppliers
• Assertive with good interpersonal skills
• Able to communicate at all levels both within the trust and externally
• The post holder will be required to work shifts, between 08:00 - 17:00 on a shift pattern.
• Sufficient to perform the duties of the post with any aids and adaptations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.