EL/PL Claims Handler

Lawes Insurance Recruitment; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global loss adjusting company in Milton Keynes is seeking a liability claims handler. The role involves managing a caseload of liability claims, collaborating with an adjuster on complex cases, and ensuring excellent client relationships. Candidates with prior claims experience are encouraged to apply, and training support is available to enhance skills and career development.

Benefits

Study support

Career development opportunities

Qualifications

• Experience of end-to-end caseload management.
• Ability to prioritize claims and meet KPI targets.
• Knowledge of FSA procedures and TCF initiative.

Responsibilities

• Manage your own caseload of liability claims.
• Gather evidence and explain liability to clients.
• Negotiate settlements and manage client relationships.

Skills

Claims management

Negotiation

Customer service

Education

CII qualification or equivalent

Job description

Overview

Our client a global loss adjusting company are looking for a liability claims handler to work out of their Milton Keynes office.

Key Responsibilities

We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.

You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.

This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.

General Background

Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. You’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.

Additionally, we’d like you to have:

• An insurance qualification such as CII or equivalent, although study support is available
• Experience of end to end caseload management
• Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Maintain awareness of Business Continuity programme and role within it.