EIA Consultant

EDF Energy; Kemp Town Estate; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading energy provider in the UK is looking for an EDF Propositions and Experience Lead. This hybrid role emphasizes designing customer-centric propositions that solve real customer pain points. Candidates should have experience in proposition design and customer engagement, coupled with excellent communication skills. A competitive salary and benefits package, including a pension scheme and customisable perks like gym memberships, are offered.

Benefits

Electric vehicle leasing

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Experience in proposition design, customer experience, or product management in a regulated industry.
• Proven experience designing and delivering loyalty campaigns with measurable impact.
• Ability to lead projects from concept to delivery.
• Skilled at communicating with senior stakeholders.

Responsibilities

• Lead the design of home propositions to solve customer pain points.
• Translate customer insights into actionable concepts.
• Define end-to-end customer journeys.
• Oversee proposition trials and capture feedback for improvement.

Skills

Proposition design

Customer experience

Product management

Data analysis

Agile frameworks

Stakeholder communication

Tools

Jira

Trello

Job description

EDF Propositions and Experience Lead

Simple and advocacy‑driving, while embedding agile ways of working that keep delivery customer‑centric and outcomes‑focused.

Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed.

From shaping compelling propositions to embedding agile ways of working, you’ll influence how millions of customers engage with EDF. You’ll use insight, creativity, and leadership to deliver measurable outcomes – all while growing your career in a business that values innovation and continuous improvement.

Responsibilities

• Lead the design of home propositions that solve real customer pain points.
• Translate customer insights into actionable concepts and service blueprints.
• Define seamless end‑to‑end customer journeys and champion design principles for positive experiences.
• Collaborate across teams to embed, …
• Oversee proposition trials and pilots, capturing feedback for continuous improvement.

Qualifications

• Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry.
• Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact.
• Strong understanding of customer insight tools, service design, and journey mapping.
• Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution.
• Skilled at communicating with senior stakeholders and presenting complex ideas clearly.
• Familiarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello).
• Proficiency in data analysis and visualisation to influence decisions.

Benefits

Alongside a competitive salary and potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

EEO Statement

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

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