EHW Service Support Team Co ordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS organization in Manchester is seeking a Service Support Coordinator to join their Employee Health and Wellbeing Service. You will be responsible for the administration and coordination of the Case Management Process, alongside providing professional support to managers and external clients. The ideal candidate has experience in occupational health and is IT literate. This role is crucial to enhancing employee health and wellbeing within the trust's expansive framework.

Qualifications

• Experience of working in an occupational health or GP practice environment.
• IT literate and able to learn systems and processes.
• Opportunity to assist in developing a dynamic, customer-focused service.

Responsibilities

• Administration and coordination of the Case Management Process.
• Providing a professional administration service to managers and external clients.
• General administration within the EHW Service.

Skills

Administration and coordination

Experience in occupational health or GP practice

IT literate

Job description

About the Employee Health and Wellbeing Service

MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.

The EHW Service is a multidisciplinary team based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team, our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity.

Role Overview

To support the EHW Service we are currently recruiting a Service Support Coordinator to join our team. You will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including Wythenshawe, Oxford Road, Withington, Trafford and North Manchester General. As a key member of the EHW multidisciplinary team you will be responsible for the administration, coordination and effective delivery of the Case Management Process, reception and general administration within the EHW Service along with providing a professional administration service to managers, HR colleagues and external clients.

Key Responsibilities & Qualifications

• Administration, coordination and effective delivery of the Case Management Process; reception and general administration within the EHW Service.
• Providing a professional administration service to managers, HR colleagues and external clients.
• Experience of working in an occupational health or GP practice environment within both the NHS and private sector.
• IT literate and able to learn systems and processes.
• Opportunity to assist in developing a dynamic, customer‑focused administration service.

Application Statement

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application – especially personal statements and responses to role‑specific questions – is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Diversity Matters

All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.

Why Join MFT

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester – the largest health academic campus in Europe. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU – for our patients, our communities, and each other.