EHR Systems Administrator

NHS; Leatherhead; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading healthcare provider in Leatherhead is seeking an EHR Systems Administrator to provide second-line support and configuration expertise for EHR systems, primarily SystmOne. This role requires a degree-level education or relevant experience, along with in-depth knowledge of EHR systems. The position is office-based and offers a salary between £32,602 and £39,686. Applicants will engage in training development and service improvement initiatives.

Benefits

Wide range of staff networks

Flexible working

Free parking

Health and wellbeing support

Career development opportunities

Qualifications

• Degree Level education or 2 years recent experience in a support environment.
• Demonstrable knowledge of supporting multiple software applications.
• Proven ability to communicate effectively with users.
• In-depth knowledge or experience of EHR systems.
• Experience in advanced troubleshooting and user support.
• Registration Authority experience with smartcard knowledge.

Responsibilities

• Contribute to service improvement and develop training.
• Create and maintain documentation and procedures.
• Uphold information governance and confidentiality standards.

Skills

Technical troubleshooting

Effective communication

EHR systems knowledge

User support

Creating training materials

Education

Degree Level education or 2 years experience

Job description

EHR Systems Administrator

The closing date is 05 November 2025

EHR Systems Administrator - Band 5 - Full Time - Permanent

To provide comprehensive second-line support and configuration expertise for the Trust's Electronic Health Record (EHR) systems, primarily SystmOne. This includes taking ownership of specific technical domains within the system, undertaking complex troubleshooting, performing system administration tasks, and leading upgrade testing cycles.

The postholder is expected to act with a high degree of autonomy within defined guidelines, serving as a subject matter expert and escalating only when issues fall outside of their remit.

The role is primarily office-based with extended periods of computer use and occasional travel to Trust sites for training, support, or stakeholder engagement.

Proposed Interview/Assessment Date - 13th and 14th November

Main duties of the job

The postholder will actively contribute to service improvement, support the development and delivery of training, and participate in the creation and maintenance of documentation and procedures. They are also expected to uphold information governance and confidentiality standards and engage in continuous professional development.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Job responsibilities

Please refer to the Job description attached on TRAC for details on the main responsibilities of this role.

Person Specification

Qualifications

• Degree Level education or 2 years recent experience in a support environment

Experience

• Demonstrable knowledge of and practical experience in supporting multiple software applications across a wide range of technologies
• Proven ability to communicate effectively and be responsive to user requests and handle their expectations with patience and understanding
• In-depth working knowledge or experience of EHR systems.
• Demonstrable experience in advanced troubleshooting autonomously, configuration, and user support managing own workload
• Registration Authority experience, background in knowledge of smartcard roles and adding access.
• Experience contributing to the creation of SOPs, training materials, or user guides

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Surrey and Borders Partnership NHS Foundation Trust

£32,602 to £39,686 a yearIncl. 5% Fringe HCAS, pa, pro rata.