EHR Systems Administrator

Surrey and Borders Partnership NHS Foundation Trust; Leatherhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health care organization in the UK is seeking a technical support expert to provide second-line support for EHR systems, primarily SystmOne. This role involves troubleshooting, system administration, and contributing to training and documentation. The ideal candidate will have experience in EHR systems and a commitment to continuous professional development.

Benefits

Flexible working options

Free parking

Health and wellbeing support

Qualifications

• Experience with second-line support for EHR systems, particularly SystmOne.
• Proven troubleshooting and system administration capabilities.
• Ability to work independently within defined guidelines.

Responsibilities

• Provide second-line support and configuration expertise for EHR systems.
• Own technical domains and conduct complex troubleshooting.
• Lead upgrade testing cycles and contribute to service documentation.

Skills

Second-line support

Troubleshooting

System administration

Stakeholder engagement

Documentation practices

Job description

Overview

To provide comprehensive second-line support and configuration expertise for the Trust's Electronic Health Record (EHR) systems, primarily SystmOne. This includes taking ownership of specific technical domains within the system, undertaking complex troubleshooting, performing system administration tasks, and leading upgrade testing cycles. The postholder is expected to act with a high degree of autonomy within defined guidelines, serving as a subject matter expert and escalating only when issues fall outside of their remit. The role is primarily office-based with extended periods of computer use and occasional travel to Trust sites for training, support, or stakeholder engagement. The postholder will actively contribute to service improvement, support the development and delivery of training, and participate in the creation and maintenance of documentation and procedures. They are also expected to uphold information governance and confidentiality standards and engage in continuous professional development.

As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or any other flexible working patterns.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well. We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Responsibilities

• Provide second-line support and configuration expertise for EHR systems, primarily SystmOne.
• Own specific technical domains within the system; undertake complex troubleshooting and perform system administration tasks.
• Lead upgrade testing cycles and contribute to service improvement and documentation.
• Act as a subject matter expert with autonomy within defined guidelines and escalate only when issues fall outside remit.
• Contribute to training development and delivery, and participate in creation and maintenance of procedures and documentation.
• Uphold information governance and confidentiality standards and engage in continuous professional development.
• Work primarily in an office setting with extended computer use and occasional travel to Trust sites for training, support, or stakeholder engagement.

Qualifications and Experience

• Experience with second-line support for EHR systems, particularly SystmOne, and performing system administration tasks.
• Experience with troubleshooting, upgrade testing, and documentation practices.
• Ability to work with a degree of autonomy within defined guidelines and to engage with stakeholders when required.
• Commitment to information governance, confidentiality, and continuous professional development.