Senior IT Engineer

ZipRecruiter; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company in Central London is seeking a forward-thinking 2nd/3rd Line Engineer to join their innovative team. This hybrid role blends technical support with project delivery, focusing on automation and continuous improvement. The ideal candidate will have a solid background in Managed Service Provider environments and a passion for driving technical standards forward.

Qualifications

• Solid experience in a Managed Service Provider environment.
• Deep technical knowledge of Microsoft 365, Azure, and networking.

Responsibilities

• Involved in the full project lifecycle from scoping to delivery.
• Act as a senior escalation point for 1st and 2nd Line teams.

Skills

Proactive

Solution-focused

Excellent communication

Tools

ConnectWise

PowerShell

Logic Apps

Job description

Job Description

2nd/3rd Line Engineer

MSP - Central London

Up to £50,000 DOE

Are you a forward-thinking 2nd/3rd Line Engineer ready to step into a role that’s as much about innovation as it is about technical support?

We’re partnered with a well-established MSP based in Central London that’s seeking an Infrastructure Engineer to join their growing team. This is a hybrid role that blends complex technical escalations with project delivery and process improvement. The right candidate will be proactive, solution-focused, and passionate about automation and continuous improvement.

You'll be involved in the full project lifecycle, from scoping and planning to delivery and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers.

If you're someone who enjoys working across multiple technologies and client environments, and thrives when driving technical standards forward, this could be the ideal next step for you.

Key Responsibilities:

• Solid experience as a 2nd/3rd Line or Senior Engineer in a Managed Service Provider environment
• Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades, and deployments
• Deep technical knowledge of Microsoft 365, Azure, Windows Server, and networking
• A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps)
• Strong experience with ConnectWise (ticketing, RMM, and documentation systems)
• Excellent communication skills and the confidence to lead client discussions and mentor junior team members
• A proactive and strategic mindset - always thinking one step ahead to prevent issues and improve performance

Key Requirements:

• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Security & Compliance)
• Microsoft Azure (Azure AD, Conditional Access, VMs, Resource Groups, Networking)
• Windows Server & Active Directory (Group Policy, DNS, DHCP, file services)
• Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing
• Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential)
• ConnectWise - PSA, ticketing, RMM (essential experience)

If you're ready to be part of an amazing, ethical MSP where you will play an integral role in the company, please reach out today for immediate consideration.