First Response Technician

Trinity Claims; Dundee; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a First Response Technician to lead damage restoration projects. This role involves overseeing restoration activities, managing equipment, and ensuring compliance with safety regulations. The ideal candidate will have a strong background in property damage restoration, excellent leadership skills, and a proactive approach to problem-solving. With competitive salary and benefits, this position offers a great opportunity for career growth in a supportive environment focused on professional development.

Benefits

25 days annual leave + bank holidays

Enhanced company pension scheme

Life insurance cover

Employee of the Month awards

Refer a Friend scheme

Extra day’s holiday for your birthday

Paid volunteering/charity day

Support with professional development

Social events and wellbeing initiatives

Qualifications

• Proven experience in property damage restoration (water, fire, or accidental).
• Strong knowledge of restoration equipment and best practices.

Responsibilities

• Leading on-site restoration activities following fire, flood, and accidental damage incidents.
• Conducting detailed damage assessments and producing accurate technical reports.

Skills

Property Damage Restoration

Leadership

Communication

Organizational Skills

Problem-Solving

Education

IICRC Certification

Tools

Restoration Equipment

Job description

Ready to lead the way in damage restoration?

At Trinity First Response, we are seeking an experienced and driven professional to join our team as a First Response Technician. This is a fantastic opportunity for someone with a strong background in restoration services to take the next step in their career, playing a key leadership role in complex water, fire, and accidental damage restoration projects.

What will you be doing?

As a First Response Technician, you’ll be at the forefront of our damage restoration operations, taking ownership of projects from initial assessment to successful completion. You will lead and support technicians on-site, ensuring high standards of service, safety, and customer care.

Your Responsibilities Will Include

• Leading on-site restoration activities following fire, flood, and accidental damage incidents.
• Managing installation, monitoring, and maintenance of drying and decontamination equipment.
• Conducting detailed damage assessments and producing accurate technical reports and documentation.
• Acting as a key liaison between policyholders, insurers, and internal teams to ensure smooth project delivery.
• Mentoring and training junior technicians and trainees, fostering skill development and teamwork.
• Ensuring compliance with all health and safety regulations and company procedures.
• Representing Trinity First Response as a professional and knowledgeable expert in damage restoration.
  
  

What We’re Looking For

We’re looking for a skilled technician with strong leadership qualities and a customer-first mindset. The ideal candidate will have:

• Proven experience in property damage restoration (water, fire, or accidental).
• Strong knowledge of restoration equipment and best practices.
• Excellent communication and organisational skills.
• A proactive and hands-on approach to leadership and problem-solving.
• A full, clean UK driving licence (essential).
• Experience liaising with insurers, loss adjusters, and clients (highly desirable).
• IICRC or equivalent restoration industry certification (preferred).
  
  

In Return, We Can Offer You

Salary: £26,000-£30,000 (DOE) + discretionary performance-related bonus

Plus, Market-leading Benefits

• 25 days annual leave + bank holidays
• Enhanced company pension scheme
• Life insurance cover
• “Employee of the Month” & “Employee of the Year” awards
• Refer a Friend scheme
• Extra day’s holiday for your birthday
• Paid volunteering/charity day
• Support with professional development, including industry training and certification opportunities
• Social events and wellbeing initiatives
  
  

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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