Client Services Consultant

Magnit
Reading
GBP 60,000 - 80,000
Job description

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors (panel suppliers), client hiring managers and cross-functional teams, utilizing the VMS tool to ensure smooth service delivery.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s products/services

• The CSC must maintain quality client service and day to day operations with a focus on meeting contractual deliverables and ensuring an effective and proactive communication with internal/external stakeholders

• The CSC scope of responsibilities covers multiple business verticals (professional, IT, payroll, etc.) over multiple EMEA countries (our client is a large multinational with a global footprint)

• Implement new processes or enhance current processes to strengthen efficiencies

• Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience

• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently

For Staffing requirements:

• Facilitate the fulfillment of temporary requisitions through VMS system and efficiently manage the relationship/interaction of staffing suppliers and hiring managers

• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success

• Anticipate, resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing supplier

For Payroll requirements:

• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete VMS records

• Handle critical Employee Relations issues, requesting support and guidance as required

• Anticipate, resolve and follow-through, in a timely manner, all issues related to the worker

• Escalate to your direct leadership any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

• Manager Magnit Direct contractors

What You Will Need

• 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!

• Strong communication skills (verbal and written) with the ability to connect effectively across all layers of the organization in both a face to face and remote working environment

• Fluent in English and ideally another European language at professional level

• A growth mindset and agility: Keen to learn, develop and progress

• A team spirit with the willingness to support and collaborate with peers, colleagues

• Able to approach situations from an analytical mindset to generate a logical conclusion;

• Exposure to billing processes in a MSP environment will be a plus

• Experience with VMS Fieldglass will be beneficial

• Strong MS Office Suite (specifically Excel, Outlook, Word and PowerPoint) and Web-based resources;

• Bachelor’s degree in a relevant field (HR or business administration will be a plus)

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

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