Education Technologies Expert and Service Lead I

BATH & NORTH EAST SOMERSET COUNCIL; Keynsham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A local council in Keynsham seeks an experienced IT Application Technologist to enhance LiquidLogic applications and improve service delivery. The ideal candidate will have a strong background in customer engagement, problem-solving, and ITIL frameworks. Responsibilities include technical guidance, stakeholder collaboration, and driving application changes. A flexible working policy and competitive benefits package are offered.

Benefits

Competitive salary

Generous holiday allowance

Employer contribution pension scheme

Flexible working

Career development opportunities

Qualifications

• Experience in supporting and developing LiquidLogic products.
• In-depth knowledge of ITIL frameworks.
• Ability to manage multiple projects effectively.

Responsibilities

• Drive adoption and change in LiquidLogic applications.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to translate business needs into technical solutions.

Skills

Customer engagement skills

Problem-solving

Communication skills

Interpersonal skills

Job description

We have created a new post in our LiquidLogic Applications Support Team to drive forward improvements in our education applications specifically LiquidLogic EYES and CCIS. We provide a professional, proactive and responsive IT service to end users of our suite of Liquidlogic Applications. We are looking for an experienced IT Application Technologist with excellent Customer engagement skills to drive through adoption and change within the service overseeing the systems development, continuous improvement and support of our Liquidlogic applications primarily the EYES and NEET systems. Where solutions do not exist in core applications you will explore with our development team opportunities to create alternative solutions whilst still adhering to our LiquidLogic First Strategy. The key responsibilities within this role include collaboration with senior stakeholders to understand business requirements and translating them into technical solutions. Ensuring the reliability, performance, security of application systems and developing and enforcing best practices and standards for application development and management.

Within the team you will provide technical guidance, tailored training and mentorship; manage escalations to external suppliers, monitor responses; taking action and seeing issues through to resolution where appropriate.

A good understanding of Social Care and Education and experience of supporting and developing the LiquidLogic product is essential, along with excellent problem-solving skills. The ideal candidate will have an in-depth knowledge of ITIL frameworks and best practices and be customer focused with strong communication and interpersonal skills. You will be able to manage multiple projects and priorities effectively using your initiative and have a passion for identifying opportunities for process improvements. Candidates should demonstrate they are familiar with strong change management processes and be able to lead on system upgrades & new developments.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://beta.bathnes.gov.uk/equality-and-diversity We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity. We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes walk away. We operate a flexible working policy in Bath & North East Somerset with the option to work at other sites or at home 4 days per week with our office day each Monday for team working. We offer an excellent benefits package, including competitive salary, generous holiday allowance with the option to purchase up to 12 additional days alongside special leave provisions, employer contribution pension scheme, comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities, salary sacrifice schemes and days out.

This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year s verification of employment history.