Education Support Officer

The University of Sheffield; Sheffield; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading UK university in Sheffield is seeking Education Support Officers across multiple schools. The role involves coordinating programme information and engaging with students and staff to improve educational standards. The ideal candidate will be IT proficient, detail-oriented, and have prior experience in higher education processes. Salary ranges from £27,319 to £31,236 per annum, pro rata for part-time roles. Flexible working opportunities are available.

Benefits

38 days of annual leave

Generous pension scheme

Flexible work opportunities

Discounts and rewards on shopping

Qualifications

• Educated to A Level standard or equivalent experience.
• Experience in maintaining information accurately.
• Ability to manage own workload and prioritize tasks.

Responsibilities

• Support the effective delivery of quality standards in programme management.
• Coordinate programme and module information.
• Encourage improvements in curriculum and support strategic goals.

Skills

IT skills

Effective communication

Attention to detail

Interpersonal skills

Problem-solving

Education

A Level standard or equivalent experience

Tools

Microsoft packages

Google packages

Job description

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world‑class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits and join us to become part of something special.

Overview

(There are eight Education Support Officer roles available across the University – five full‑time/permanent, one part‑time/permanent and two full‑time/fixed‑term. Further details are below.)

You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will work within clear policies and processes across the student journey in order to meet regulatory requirements and consistently deliver educational excellence.

You will play a key role in ensuring the implementation and ongoing review of programme‑level approach in the School and contributing to the strategic development of the portfolio. This will involve coordinating high quality and consistent programme and module information in various University systems.

We are looking to appoint a supportive, organised and motivated individual who is committed to driving improvements within our programmes. The successful candidate will have experience of maintaining information with a high degree of accuracy and attention to detail and will have previously supported student or programme related processes. They will also be able to build effective relationships with staff and students and work flexibly to support the activities of the team.

Main Duties And Responsibilities

• Support the effective and efficient delivery of quality standards and programme management, including coordinating programme and module information, timetabling support as requested by the Timetabling and Education Officer, module choice processes, exam boards and programme events.
• Work with the Assessment & Feedback Officer to support assessment procedures for example by sharing information with students, staff and external examiners.
• Work with the Digital Learning Advisors to update digital learning tools with relevant information about curriculum and assessment.
• Encourage and support the ongoing improvement of the curriculum and related priorities, e.g. providing support for strategic goals such as employability, sustainability and Equality Diversity & Inclusion.
• Support committees and working groups which may include taking minutes and producing draft agendas for education related committee meetings.
• Undertake, and make suggestions to improve processes, that support the academic delivery of the programme, including Academic tutor delivery, GTA provision, dissertations, project/supervisor allocations in line with University regulations and procedures.
• Liaise with Admissions, providing curriculum information to support high quality response to ask us enquiries.
• Work on own initiative, flexibly and largely unsupervised; recognising when to refer matters to senior colleagues.
• Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
• Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

• Educated to A Level standard (or equivalent experience)
• Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet
• Ability to communicate effectively with staff and students in person and in writing
• Experience of maintaining information with a high degree of accuracy and attention to detail
• Ability to manage own workload in consultation with appropriate colleagues, prioritising as required to meet planned deadlines as well as unscheduled tasks
• Ability to work on own initiative, recognising when to refer matters to senior colleagues
• Ability to analyse and solve problems with an appreciation of longer‑term implications
• Excellent interpersonal and customer service skills with experience of responding efficiently and effectively to queries
• Knowledge and experience of working within Higher Education

Further Information

Grade: 5

Salary: £27,319 - £31,236 (per annum, pro rata for part‑time)

Work arrangement: 6 Roles Available – School of Computer Science (full‑time / permanent), School of Clinical Dentistry (full‑time / permanent), School of Medicine & Population Health (full‑time / permanent), School of Mathematical & Physical Sciences (part‑time 17.5 hrs / permanent), School of Psychology (full‑time / permanent), School of Information, Journalism & Communication (full‑time / fixed‑term for 1 year)

Line manager: TBC – depending on School

Direct reports: TBC – depending on School

For informal enquiries about this job contact Jennie Gladwin: on [e-mail]

Next steps in the recruitment process

To be confirmed as appropriate. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Jennie Gladwin on [e-mail].

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision.

What We Offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (e.g. Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
• A range of generous family‑friendly policies
• Paid time off for parenting and caring emergencies
• Support for those going through the menopause
• Paid time off and support for fertility treatment
• and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits.

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.