Education Operations Manager

University of Cambridge; Cambridge; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prestigious university in England is seeking a School Education Operations Manager to oversee education activities. This role involves managing a team, developing policies, and enhancing student experiences through effective leadership. Ideal candidates will have experience in higher education administration and a passion for continuous improvement. Benefits include competitive salary, flexible working, and a commitment to equality and diversity.

Benefits

Automatic pay progression

Annual cost-of-living increase

Generous annual leave entitlement

Healthcare and childcare benefits

Support for equality and diversity initiatives

Flexible working opportunities

Qualifications

• Passionate and experienced in managing education operations.
• Proven track record in leadership and continuous improvement.
• Ability to handle complex student cases with sensitivity.

Responsibilities

• Oversee core education operations across all education activities.
• Manage a team of dedicated administrators.
• Develop and implement education policies and procedures.
• Provide specialist advice to senior academic colleagues.
• Drive continuous improvement in service delivery.

Skills

Leadership skills

Background in senior administration

Experience in higher education

Strong policy development

Sensitivity and tact

Job description

The School of the Physical Sciences is looking for a passionate and experienced School Education Operations Manager to join our small but dynamic team. In this pivotal role, you will oversee and action the daily tasks of education activities across the School of the Physical Sciences (SPS). This includes running the Degree Committee and Faculty Board for the Faculties of Earth Sciences & Geography and Physics & Chemistry, including overseeing the Academic Career Pathways promotions process. You will manage a small team of dedicated administrators, ensuring the smooth progression of students from admission through to graduation.

As a key player in our team, you will develop and implement education policies, provide specialist advice to senior academic colleagues, and handle complex cases with sensitivity and tact. Your leadership will drive continuous improvement and enhance the student and the team's experience.

This role offers an opportunity for both hands‑on support of the people and processes that support the student journey, and to drive and develop policy improvements for core Faculties and Committees within the School.

If you have a background in senior administration within higher education, strong leadership skills, and a passion for continuous improvement, we want to hear from you!

Key Responsibilities

• Oversee core education operations and activities across postgraduate and undergraduate education.
• Manage and support a team of administrators.
• Develop and implement education policies and procedures.
• Handle complex student cases and provide specialist advice.
• Develop and maintain strong networks with central teams.
• Drive continuous improvement and service delivery.
• Oversee the Faculty public and internal‑facing information (e.g. websites and intranet) and ensures all information published is accurate and up to date.

What We Offer

Our professional services staff play a fundamental role in the School's academic vision of the pursuit of education and research at the highest levels of excellence. The University of Cambridge offers excellent benefits, extensive opportunities in a stimulating environment.

• The University salary structure includes automatic service‑related pay progression in many of its grades and an annual cost‑of‑living increase. In addition to this, employees are rewarded for outstanding contribution through a number of regular pay progression schemes. Staff also benefit from a generous annual leave entitlement.
• The University offers employees a wide range of competitive benefits, from health care, cash plans, to childcare, a cycle to work scheme, to shopping and insurance discounts.
• University initiatives in the areas of equality, diversity and wellbeing include staff and students networks. These include the Women's Staff Network, the Disabled Staff Network, the Black, Asian and Minority Ethnic Staff Network, Parents and Carers and the LGBT+ Network. We also hold a wide range of Equality and Diversity events on a regular basis.
• Wellbeing at Cambridge is a university‑wide initiative aiming at supporting and maximising the health and wellbeing of staff. It encompasses a network of Wellbeing Advocates, who provide guidance and general signposting about wellbeing issues, including mental or physical health and Dignity@Work concerns.
• The University offer a range of family‑friendly policies, including maternity, adoption, and shared parental leave. In addition, workplace nurseries, childcare vouchers, a childcare salary sacrifice scheme, and a high‑quality holiday play scheme are available to help support University employees with caring responsibilities.

The School offers flexible and hybrid working opportunities.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal queries regarding this post may be sent to: Cathy Barton, [e-mail].

Please quote reference LA47434 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.