Education IT Support Engineer — Hybrid Role & Growth

RM plc; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading educational technology firm in the UK is seeking an IT Support Engineer to provide first-class support to educational users. You will work collaboratively to ensure service desk targets are met while resolving technical issues. Candidates should demonstrate strong customer focus and problem-solving skills, with a background in maintaining desktop and mobile devices. This role offers hybrid working options and a competitive salary with comprehensive benefits.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Voluntary benefits like additional leave and dental plan

Cycle to work scheme

Qualifications

• Experience in maintenance and support of desktop and mobile devices.
• Ability to provide technical assistance and report issues per service desk policies.
• Experience in networking and troubleshooting.

Responsibilities

• Provide excellent service as the customer face of RM.
• Assist the service desk with IT managed support service delivery.
• Support school-based users with technical issues.

Skills

Customer focus

Problem solving

Time management

Communication skills

Diagnostics and troubleshooting

Building relationships

Education

CompTIA+ or equivalent

Tools

ServiceNow

Microsoft and Apple tools

Google Workspace

Job description

A leading educational technology firm in the UK is seeking an IT Support Engineer to provide first-class support to educational users. You will work collaboratively to ensure service desk targets are met while resolving technical issues. Candidates should demonstrate strong customer focus and problem-solving skills, with a background in maintaining desktop and mobile devices. This role offers hybrid working options and a competitive salary with comprehensive benefits.