Education IT Service Desk Technician (Remote-Eligible)

Ralph Allen School; Bath; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A local educational institution is seeking an experienced IT Service Desk Technician to join their Central Services and Support Team. The role involves managing IT tickets, supporting staff and young learners, and ensuring smooth IT operations. Candidates should have at least 2 years of IT support experience, with preferred experience in a school environment. Knowledge of Microsoft 365, Active Directory, and networks is essential. The position offers up to £26,000 per annum, with remote working options available.

Benefits

Up to £26,000 salary

Pension

Benefits

Qualifications

• At least 2 years of experience in IT support or service desk roles.
• Experience in a school environment is preferred but not required.

Responsibilities

• Manage and resolve IT tickets for schools.
• Support staff and young learners in the Trust.
• Deliver the Break-Fix Service for IT equipment.
• Manage the Local Area Network and Wi-Fi network.

Skills

Knowledge of Microsoft 365 applications

Knowledge of Active Directory and Group Policy

Knowledge of Microsoft Intune administration

Knowledge of Microsoft 365 Tenancy management

Knowledge of networks and associated devices

Experience with Help Desk Systems

Experience providing Break Fix support services

1st and 2nd Line support experience

Problem-solving skills

Team collaboration

Education

Minimum 2 years of experience as IT Support/Service desk technician

Job description

A local educational institution is seeking an experienced IT Service Desk Technician to join their Central Services and Support Team. The role involves managing IT tickets, supporting staff and young learners, and ensuring smooth IT operations. Candidates should have at least 2 years of IT support experience, with preferred experience in a school environment. Knowledge of Microsoft 365, Active Directory, and networks is essential. The position offers up to £26,000 per annum, with remote working options available.