Education IT: 2nd Line Service Desk Engineer

Nextech Group; Reigate; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology service provider in Reigate is looking for a proactive 2nd Line Service Desk Engineer. You will provide technical support in educational environments, resolving escalated issues and maintaining IT infrastructure. The ideal candidate has strong experience in Managed Service Providers and excellent customer service skills. This full-time position offers a salary of up to £30,000 per annum.

Qualifications

• Strong experience supporting users in educational environments.
• Proven experience working within an MSP.
• Ability to handle escalations and complex issues.

Responsibilities

• Provide 2nd line technical support for hardware, software, and network issues.
• Resolve escalated tickets from 1st line engineers within defined SLAs.
• Support and maintain key technologies in education settings.

Skills

Technical support

Troubleshooting

Customer service

Active Directory

Office 365

Tools

Active Directory

SharePoint

Microsoft Teams

Job description

A technology service provider in Reigate is looking for a proactive 2nd Line Service Desk Engineer. You will provide technical support in educational environments, resolving escalated issues and maintaining IT infrastructure. The ideal candidate has strong experience in Managed Service Providers and excellent customer service skills. This full-time position offers a salary of up to £30,000 per annum.