Education Delivery Coordinator – Fast Paced, Dynamic Organisation – Norfolk

AP Education; Harlow; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Full benefits package

Commission

Job summary

AP Education in Norfolk seeks an Education Delivery Coordinator to support tutors, families and partners, ensuring effective educational delivery. You will coordinate services, oversee tuition activity, manage workload, and build positive Local Authority partnerships.

The role requires independent work, strong communication and a proactive mindset, with a hybrid pattern of office and field activity across the local area.

Qualifications

• Background in the education sector.
• Experience in customer service/account management/coordination/sales/recruitment or related sectors.
• Interest/knowledge/passion for SEND/SEMH education.
• Strong communication and interpersonal skills.
• Ability to work independently with a proactive approach.
• Full driving licence and access to a vehicle.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Sourcing tutors and support staff through multiple channels.
• Acting as primary contact for tutors and staff, aligning skills to needs.
• Overseeing the full provision process including coordination and guidance.
• Building relationships with Local Authorities to support collaboration.
• Understanding the local area and tutor networks to identify opportunities.
• Providing ongoing support to tutors and families including site visits.

Skills

Education sector

Customer service

Account management

Coordination

Communication

Independent work

Driving licence

Tools

MS Office

Job description

Education Delivery Coordinator – Fast Paced, Dynamic Organisation –Norfolk

Overview

This role forms part of a fast-paced, dynamic team committed to supporting high-quality educational provision for learners. The organisation prides itself on a collaborative culture, ongoing development opportunities and a supportive working environment.

Location

Our head office is in Harlow in Essex. As part of this role, you would be required to work from the head office one day a week (two if possible), with the remainder of the week spent working from home and visiting sites to monitor learner engagement and tuition progress.

Role Purpose

The Education Delivery Consultant focuses on supporting tutors, families, and partner organisations to ensure effective, impactful educational delivery. The role involves relationship management, coordination of support services, and ongoing oversight of tuition activity within the local area.

Reports to: Education Manager

Key Responsibilities

• Sourcing tutors and support staff through a range of methods, including database searches, job boards, advertising, social media, referrals and professional networks.
• Acting as a primary point of contact for tutors/support staff, understanding their skills and aligning them with appropriate educational needs.
• Overseeing the full provision process, including coordination, guidance, progress monitoring, and ongoing support.
• Building and maintaining effective relationships with Local Authorities to support collaboration and service delivery.
• Developing a strong understanding of the local area, its communities, clients, and tutor networks to identify opportunities and maintain positive partnerships.
• Providing ongoing support to tutors and families, including site visits to ensure progress and positive learner engagement.
• Managing workload, prioritising tasks effectively, and maintaining high professional standards.

Skills, Knowledge & Experience

• Background in the education sector.
• Experience within customer service/account management/co-ordination/sales/recruitment, or related professional sectors.
• Interest, knowledge or passion for SEND/SEMH education.
• Strong communication and interpersonal skills.
• Ability to work independently with a proactive, solutions-focused approach.
• Confidence with Microsoft Office applications (Word, Excel, Outlook).
• Full driving licence and access to a vehicle.

What the Organisation Provides

• A positive and collaborative team culture.
• A supportive office environment.
• Funded training and professional development delivered internally and externally.
• A structured framework for progression.
• Full benefits package + commission INDAPE