EDMS Team Leader

BAM Group; Hemel Hempstead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in construction is seeking an EDMS Team Leader in Hemel Hempstead. The role involves managing a technical team, ensuring high-quality service delivery, and driving operational excellence. The ideal candidate has a strong customer service mindset and experience in Agile methodologies. The company values diversity and is committed to sustainability.

Benefits

Competitive salary

8% matched pension contributions

Private healthcare

Life assurance

26 days holiday

2 wellbeing days

1 volunteering day

Personal and professional development

Qualifications

• Minimum of 5 years’ experience leading a technical delivery team.
• Hands-on experience supporting COTS or SaaS applications.
• Experience overseeing BAU projects and operational support activities.

Responsibilities

• Line management of a 2nd/3rd line technical team.
• Managing workloads and improving service quality.
• Acting as an escalation point for incidents and problems.

Skills

Customer Service

Problem Solving

Team Leadership

Agile Methodologies

Education

ITIL Foundation certification

Scrum Master certification

Tools

OpenText Extended ECM

Microsoft SharePoint

Autodesk Construction Cloud

Job description

Building a sustainable tomorrow

BAM UK&I are looking for an EDMS Team leader that can be based out of our Hemel Hempstead office.

Your mission

An experienced Team Lead with a strong blend of management and technical expertise, known for a proactive, logical and customer-focused approach to problem-solving and driving operational excellence. The EDMS team plays a key role across all phases of the application lifecycle—planning, implementation and ongoing support—delivering and maintaining BAM’s document management systems across the UK & Ireland. As a hands-on Team Lead, you will be responsible for leading and developing the team to ensure the delivery of a high-quality service to customers, while also actively supporting the resolution of incidents and technical challenges.

Main responsibilities
• Line management of a 2nd/3rd line technical team.
• Managing workloads, and where possible, maximising/increasing the quality and efficiency of the service provided by the team.
• Managing communications with customers and escalations with outsourced partners.
• Monitoring of ticket quality and continuous improvement of team performance.
• Acting as an escalation point for incidents/problems/service requests.
• Assisting with the creation and management of customer and technical documentation.
• Facilitating the training, mentoring and development of team members.
• Liaising with various IT Teams to implement efficient and effective collaboration.
• Continuous improvement of processes, procedures and working practices and where appropriate, promoting the use of the latest techniques, technologies or tools.
• Providing customer focused technical support of designated systems, which may include some ‘out of hours’ work.

Who are we looking for?

These are the essential requirements:
The ideal candidate will bring the following essential experience and qualities:
• A minimum of 5 years’ commercial experience leading a technical delivery team.
• A customer-first mindset, supported by a strong background in delivering excellent customer service.
• Hands-on experience supporting Commercial Off-The-Shelf (COTS) or SaaS applications.
• Proven ability to manage team workloads in alignment with departmental and organisational priorities.
• Experience overseeing BAU projects and operational support activities, including planning, resource management, implementation and stakeholder communication.
• Familiarity with Agile methodologies (e.g. Scrum, Kanban) and experience of working in multi-functional Agile teams to deliver systems and services.
• A proactive and solutions-oriented approach to resolving technical and process challenges.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in clear, non-technical language.
• A collaborative and customer-focused attitude, with strong interpersonal skills and the ability to navigate complex situations with tact and diplomacy.

These are the nice-to-haves...
• ITIL Foundation certification.
• A Scrum Master certification.
• Experience supporting document management systems (e.g. OpenText Extended ECM, Microsoft SharePoint, Autodesk Construction Cloud, etc.).

What’s in it for you?

· Competitive salary

· A wide range of family friendly policies

· 8 % matched pension contributions

· Private healthcare

· Life assurance

· 26 days holiday

· 2 wellbeing days

· 1 volunteering day

· Personal and professional development

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

Closing date of 30th May