Editorial Support Coordinator (Open Access Books)

Informa PLC; Milton Heights; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading publishing company is seeking an Editorial Support Coordinator to manage the invoicing process for open access books. You will liaise across departments and address internal and external inquiries. Ideal candidates should have strong communication skills, attention to detail, and experience with key systems like STREAM, Salesforce, and SAP. This role offers a balanced working model primarily based on-site in Milton Heights.

Benefits

Excellent work-life balance

25 days annual leave plus birthday off

Company-funded medical insurance

Employee assistance programme

Share Match plan

Pension scheme

Life assurance and medical care

Qualifications

• Strong communication skills for internal and external contacts.
• Ability to manage invoicing and payment processes.
• Experience in team collaboration and problem-solving.

Responsibilities

• Manage the open access book invoicing process.
• Co-ordinate completion of funder compliance paperwork.
• Serve as the key point of contact for inquiries on invoicing.

Skills

Excellent team-working skills

Attention to detail

Willingness to take responsibility

Good solution-finding ability

Strong verbal and written communication skills

Commercial awareness and customer focus

Tools

STREAM

Salesforce

SAP

Job description

This is an exciting new opportunity to join Taylor & Francis' leading Open Access Books Programme as an Editorial Support Coordinator, within our dedicated Open Access Books Team. This role is part of a small, centralised squad responsible for administrating open access book invoicing and payments on behalf of the books editorial department. There is a particular focus on some key open access book processes, such as working with editorial and customer services team to raise invoices, dealing with research funder requirements, and liaising directly with our authors and internal teams on open access book invoicing queries. The role is designed to contribute to a first-class experience for our authors, editors, and contributors, as well as libraries, research funders, and other key stakeholders during the open access commissioning to publication journey.

Responsibilities

• Manage the open access book invoicing process, including gathering payment information from editorial teams and liaising with internal customer service for invoicing.
• Co‑ordinate completion of additional funder compliance paperwork with other internal vendor teams.
• Track open access book payments and follow up on issues or outstanding payment in a timely fashion.
• Serve as the key point of contact for internal and external queries on open access book invoicing and payment.
• Liaise with other departments across T&F and the broader Editorial Division to troubleshoot questions, ensure knowledge sharing, update guidance documentation, and apply standards consistently.
• Work closely with other members of the OA Books Team to proactively ensure balanced and efficient workflows.
• Develop sufficient knowledge of key systems such as STREAM, Salesforce, and SAP, as well as a broader understanding of the wider Open Access Book landscape.

Skills and Behaviours

• Excellent team‑working skills and a collegiate approach to working.
• Attention to detail.
• Willingness to take responsibility for own work.
• Good solution‑finding ability.
• Ability to handle and communicate information professionally.
• Strong verbal and written communication skills to internal and external contacts.
• Commercial awareness and customer focus.

Additional Information

Location: The successful candidate will be able to utilise our balanced working model. We ask candidates live within a commutable distance of our Milton Park, Oxfordshire office to ensure that as a balanced worker they can make it to our office location to collaborate as required. There is an expectation for a minimum of 3 days per week in‑person time.

Benefits

• Excellent work‑life balance with a flexible working culture.
• 25 days annual leave per year plus a day off for your birthday.
• 3 additional discretionary days off during the holiday season at the end of the year.
• 4 paid volunteering days each year.
• Company‑funded single‑cover private medical insurance.
• Employee assistance programme offering 24/7 well‑being support.
• Share Match – plan that matches every share purchased with two free shares.
• Pension scheme.
• Life assurance, plus optical and medical care.

Being Yourself at Taylor & Francis

We are proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit‑based factor.