EdIS Hypercare Support Officer - (EA Employees only)

Eani; Omagh; On-site; GBP 27,000 - 37,000; Full time

Job summary

The Education Authority is seeking an EdIS Hypercare Support Officer to provide training and support to school staff, ensuring effective use of EdIS programme outputs. You will work under the EdIS Hypercare Support Manager to design and deliver in-service training and provide ongoing assistance across Education Authority sites.

You will develop and enhance administrative systems within schools, advise on security and control procedures, and contribute to project pilot testing and cross-project

Qualifications

• Hold a third level qualification (HNC or above) and have three years’ administrative experience involving the use of Microsoft Word and Excel
• OR Five years’ administrative experience involving the use of Microsoft Word and Excel.
• A high level of ICT competency through use of Microsoft Word, PowerPoint and Excel

Responsibilities

• Assist with the design, development and delivery of in-service strategies for EdIS Programme use in schools.
• Plan and deliver effective training to administrative, teaching and management staff.
• Provide on-site and service desk support to school staff.
• Provide progress reports to Senior Management.
• Contribute to pilot testing and quality assurance of EdIS components.

Skills

Word

PowerPoint

Excel

Education

HNC or above

Five years admin experience

Tools

Office Administration systems

Job description

JOB DESCRIPTION

JOB TITLE: EdIS Hypercare Support Officer

RESPONSIBLE TO: EdIS Hypercare Support Manager

RESPONSIBLE FOR: The post-holder is responsible for the provision of a range of training and support services to administrative, teaching and management staff in schools and internally within EdIS workstreams.

JOB PURPOSE

• Provide, under the direction of the EdIS Hypercare Support Manager, a range of training and support services to administrative, teaching and management staff in schools in order that they can make effective use of the EdIS Programme outputs.
• Provide, under the direction of the EdIS Hypercare Support Manager, support throughout the EdIS Programme as and when necessary.

SCOPE & CONTEXT

• The postholder will contribute to the development of an overall implementation strategy in relation to aspects of the EdIS Programme and provide hypercare support for the EdIS Programme, as directed by the EdIS Hypercare Support Manager. Additionally, he/she will provide support for schools’ staff in elements of the EdIS Project outputs.
• As EdIS Projects operate province-wide, applicants should note that they may be required to support the service in the Education Authority.

MAIN DUTIES AND RESPONSIBILITIES

• Assist with the design, development and delivery of in-service strategies which will contribute to the effective use by schools of the services provided by the EdIS Programme, within guidelines established by the Project Team.
• Plan and deliver effective training to the administrative, teaching and management staff in schools within guidelines provided by the EdIS Hypercare Support Manager;
• Assist with the ongoing development and enhancements to Office Administration aspects of school-based systems;
• Assist staff in schools to make effective use of a range of elements as an output of the EdIS Programme;
• Contribute to the customisation of documentation, within guidelines established by the EdIS Programme;
• Advise staff in schools on security and control procedures in relation to their systems, within guidelines established by the EdIS Programme;
• Provide appropriate Service desk and on-site support to staff in schools;
• Assist with administration within the team as required by the EdIS Hypercare Support Manager;
• Deliver in-service training to colleagues in EdIS and in other school support services;
• Provide progress reports and updates to Senior Management as required;
• Provide feedback to the EdIS Hypercare Support Manager on levels of satisfaction in schools regarding the EdIS Project outputs and any work being carried out on it by EdIS staff and other parties.
• Assist with ongoing research, development and enhancements of aspects of EdIS Projects by contributing to pilot testing and quality-assurance of software and participation in cross-project meetings.
• Assist with the planning and coordination of EdIS events.
• Undertake any other duties which may from time to time be required by the EdIS Support Manager.

This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.

NOTES TO JOB APPLICANTS

1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.

2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise.

3. The stage in the process when the criteria will be measured is outlined in the table below.

4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.

5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.

6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desir­able criteria.

Section 1 - Essential Criteria

The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.

• Qualifications/Experience
  • Hold a third level qualification (HNC or above) and have three years’ administrative experience involving the use of Microsoft Word and Excel
  • OR Five years’ administrative experience involving the use of Microsoft Word and Excel.
  • Method of Assessment: Shortlisting by Application Form
• Skills/Abilities
  • A high level of ICT competency through use of a range of software applications including Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
  • Method of Assessment: Shortlisting by Application Form
• Knowledge
  • Demonstrable knowledge of the EdIS Programme and the Projects within.
  • Method of Assessment: Shortlisting by Application Form
• Other
  • The successful candidate will be required:
  • to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion;
  • OR be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion.
  • Method of Assessment: Shortlisting by Application Form

Section 2 - Essential Criteria

The following are additional essential criteria which will be measured during the interview/selection stage in line with EA’s Game Changing People Model.

• Skills/Abilities
  • A high level of interpersonal skills.
  • Ability to communicate and effectively to build working relationships within a team.
  • Excellent ICT skills.
  • Good organisational skills and ability to organise a busy workload to deliver effective results on time
  • Flexibility to meet changing demands and to prioritise and delegate as required.
  • Ability to use own initiative and judgement to solve problems and respond to others.
  • Ability to take a responsive and customer focused approach to work.
  • Method of Assessment: Interview
• Values Orientation
  • Evidence of how your experience and approach to work reflect EA’s ethos and values. You will find information about our Values here.
  • Method of Assessment: Interview

Section 3 - Desirable Criteria

Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted.

• Experience
  • Demonstrable experience of training and support in an educational setting.
  • Demonstrable experience in event planning and co‑ordination would be desirable.
  • Method of Assessment: Shortlisting by Application Form

Our Values

Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.

DISCLOSURE OF CRIMINAL BACKGROUND

The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’.

In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre‑employment stage.

Further information can be accessed at NI Direct or the Department of Justice.

The Education Authority is an Equal Opportunities Employer.