Customer Service Advisor

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Service Advisor to join their team in Crayford. The role involves being the first point of contact for customers, ensuring excellent service, and managing client orders. The ideal candidate will have strong customer service skills, IT proficiency, and a positive attitude. This position offers a dog-friendly office, opportunities for internal progression, and salary increases throughout the year.

Benefits

Salary increases throughout the year

Dog-friendly office environment

Internal progression opportunities

20 days holiday plus bank holidays

Social team events

Qualifications

• Experience in delivering customer service via phone and email.
• Driving license required due to location.

Responsibilities

• Providing excellent customer service to clients via phone and email.
• Processing client orders and following up with confirmation emails.
• Ensuring attention to detail when inputting information.

Skills

Customer Service

IT Proficiency

Outgoing Personality

Job description

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Customer Service Advisor

Location: Crayford

Working Days: Mon-Fri

Salary: £25,500-£30,000 DOE

My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor team. The role involves acting as the first point of contact for all customers.

Responsibilities of the Customer Service Advisor:

1. Providing excellent customer service to clients via phone and email, offering suitable options.
2. Processing client orders and following up with confirmation emails containing relevant information.
3. Providing suitable delivery times and dates, considering other scheduled deliveries.
4. Ensuring attention to detail when inputting information into the system and uploading documents.
5. Ordering stock for client needs through external sources and adding costs to billing.
6. Working effectively under pressure and maintaining composure.

Requirements:

• Experience in delivering customer service via phone and email.
• IT proficiency with different systems.
• Outgoing personality with positive attitude.
• Driving license required due to location.

Additional Benefits:

• Salary increases throughout the year.
• Dog-friendly office environment.
• Internal progression opportunities.
• 20 days holiday plus bank holidays (flexible if more is needed).
• Social team events.

If you are interested in this Customer Service Advisor role, please contact El at 01634 668 186 opt 2 or click APPLY!