Customer Service Advisor

TN United Kingdom; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for a Customer Service Advisor at a leading Accident and Collision Repair specialist in Luton. You will be the face of the Bodyshop, ensuring excellent customer experience while handling bookings, reports, and financial transactions. Join a dynamic team and enjoy competitive salary and benefits.

Benefits

Bonus schemes

Free life assurance

Well-being services

Discounted gym memberships

Employee vehicle-leasing schemes

Pension and share schemes

Benefits App with retailer discounts

Qualifications

• Experience in a fast-paced, customer-facing role within the automotive industry is essential.

Responsibilities

• Booking customer cars for repair and preparing job cards.
• Providing vehicle progress reports and handling financial transactions.
• Liaising directly with customers and third parties for excellent service.

Skills

Customer Service

IT Literacy

Problem Solving

Education

Full UK Driving Licence

Job description

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Customer Service Advisor Role at FMG RS

This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Luton.

As part of a team of specialist Customer Service Advisors, you will be the face of our Bodyshops. Your responsibilities include booking customer cars for repair, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions with a focus on banking, security, and insurance excess payments.

As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.

About You

We are looking for someone with a passion for customer service, a professional appearance, and a customer-focused, team-oriented attitude. IT literacy, problem-solving skills, and the ability to escalate issues appropriately are highly valued. Experience in a fast-paced, customer-facing role within the automotive industry (dealership, accident repair, service, or sales) is essential. A full UK Driving Licence is also required.

Why choose FMG RS?

We offer a competitive basic salary and a range of benefits, including:

• Bonus schemes
• Free life assurance
• Well-being services (Health Cash Plan, Dental, Travel Insurance)
• Discounted gym memberships
• Employee vehicle-leasing schemes
• Pension and share schemes
• Benefits App with retailer discounts and cashback deals

We are part of Redde Northgate, one of the UK’s largest automotive PLCs, offering stability and growth opportunities. We reward your contributions with bonus schemes, invest in your development, and are committed to industry-leading innovation, including EV capabilities and training centers. Additionally, we offer Wagestream, a financial wellbeing app that provides control over your pay and benefits.