ED/UTC Admin Coordinator

London North West University Healthcare NHS Trust; Southall; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A public healthcare trust in the UK is seeking an ED/UTC Admin Coordinator based primarily at Ealing Hospital. The role involves supporting the administrative services manager and providing clerical functions for the department. Candidates should have NHS experience, excellent communication skills, and knowledge of medical terminology. The position is full-time with a salary range of £29,651 to £31,312 per year, and candidates will work cross-site as needed.

Qualifications

• Minimum 2 years NHS experience or equivalent receptionist experience role.
• Excellent time keeping and team player.
• Knowledge of the Data Protection Act.

Responsibilities

• Support the administrative services manager in daily running of the service.
• Ensure excellent customer service and attention to detail.
• Input clinical data accurately and timely into the Cerner system.

Skills

Excellent time keeping

Good communication skills

Knowledge of medical terminology

Education

GCSE (5 grades A-C) or equivalent experience

Minimum 2 years NHS experience or equivalent receptionist experience

Tools

Cerner

Job description

London North West University Healthcare NHS Trust

ED/UTC Admin Coordinator

The closing date is 30 December 2025

Your role will involve supporting the administrative services manager in the day to day running of the administrative service. You will be primarily based at Ealing Hospital, but you will be expected to work cross site if required.

The Administration Coordinator is the first point of contact for patients and visitors who are referred or admitted to the Accident & Emergency Department or who may be seeking information on patients who are in the main hospital.

A key part to this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team.

This role provides the administration/clerical function for the department as well as the Trust. This includes the electronic admission and discharge of patients treated.

The post holder will be available to work a 24 hour rotational shift pattern, with the appropriate breaks.

The role of the Administration Coordinator includes the accurate and timely input of the clinical data into the Cerner system.

The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and the sensitive information held with regards to them.

The post holder will work at any of the Trust's sites however this will in the main be at Ealing Hospital.

The post holder will be expected to work across the UTC and ED floor providing admonitive support.

The Administration Coordinator is required to work flexibly within the post to achieve the role outcome.

Main duties of the job

• Work as part of a team.
• Work flexibly across both ED & UTC to ensure administration rotas are optimized.
• Provide and receive routine information with regards to patients requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
• Deal with enquiries from patients, medical staff and the general public in a professional and co-operative manner.
• Have a professional telephone manner toward patients/relatives and other staff.
• Maintain the confidentiality of information about patients, staff and health service businesses in accordance with Trust Confidentiality Policy and the Data Protection Act.
• The Administration Coordinator will from time to time be the first point of contact when dealing with bereaved family and friends, this will require a great deal of discretion, tact and compassion.
• The role will require the post holder to inform the patients of the different care.
• The post holder will require good communication skills with the clinical leads of the department in order to overcome the transcribing of the medical notes written appertaining to the patients admitted to observation wards or attending.
• Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day.
• The Administration Coordinators are exposed to distressing information with regards to complex clinical conditions and treatments carried out on the patients.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

Responsibilities are detailed in the attached Job Description and Person Specification.

Person Specification

Education/Qualifications

• Minimum 2 years NHS experience or equivalent receptionist experience role.
• GCSE (5 grades A-C) or equivalent experience.
• Excellent time keeping and team player.
• Knowledge of medical terminology.

Knowledge and Experience

• Knowledge of the Data Protection Act.
• IT literate with good keyboard skills.
• Experience of working within an Emergency Department or a high pressured clinical environment.
• Experience of working to strict and tight deadlines.
• Experience using IT system - Cerner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Cross site - Ealing Hospital/ Northwick Park/ Central Middlesex

Pay

£29,651 to £31,312 a year Per Annum inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-9238MS

Job locations

Cross site - Ealing Hospital/ Northwick Park/ Central Middlesex