ED Receptionist | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare facility in Chesterfield is seeking a motivated receptionist for their busy Emergency Department. The role requires providing a flexible and efficient 24-hour reception service. Ideal candidates will possess strong organisational skills, be adept in effective communication with patients and teams, and maintain confidentiality. This position promises a dynamic work environment with various responsibilities including patient documentation and appointment bookings.

Qualifications

• Ability to maintain effective communication with patients, relatives, and the Multi-Disciplinary Team.
• Experience in a busy reception environment is preferred.
• Ability to handle patient information with confidentiality.

Responsibilities

• Provide efficient first point of contact for patients and visitors.
• Accurately complete electronic documentation for patient care.
• Book outpatient appointments as needed.
• Maintain professional communication with all stakeholders.

Skills

Organisational skills

Effective communication

Admin support

Confidentiality

Job description

Overview

We are looking to appoint a highly organised and motivated receptionists to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department.

It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of the Department by maintaining effective communication with patients, relatives, Multi-Disciplinary Team, other Divisions and external agencies.

Key Duties

• To present a professional front of house image
• Liaising with patients, families, Dr and other services both face-to-face and over the phone/email
• Provide efficient admin support to the department
• Maintain Confidentiality
• Ensure a smooth running of the Care Unit in an ever changing environment

Our vision is to be a first class provider of healthcare services, delivering the best possible care for all and being a great place to work. Our Proud to CARE philosophy supports this vision.

We provide acute in-patient & out-patient care for Chesterfield and the surrounding areas serving a population of approximately 350,000 people.

Major cities such as Sheffield, Leeds, Nottingham and Derby are all within an hour train ride.

Chesterfield Royal Hospital is located in Calow, Chesterfield which is situated on the edge of the beautiful Peak District.

Responsibilities

1. To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.
2. Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.
3. To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.
4. To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.
5. Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.
6. Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.
7. Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.
8. Arrange for the recall of patients as directed by the Duty Consultant.
9. In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any person’s condition.
10. Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.

This advert closes on Monday 20 Oct 2025